Mastria Volkswagen of Raynham - Service Center

Please avoid this dealership. Their motivation is moving cars off their lot, nothing else (huge surprise, I know). I found out after buying my car that it had been in an undisclos Their motivation is moving cars off their lot, nothing else (huge surprise, I know). I found out after buying my car that it had been in an undisclosed accident. I have had to replace all 4 tires (side note - I was pressured into buying a tire insurance policy that did not cover any of these tires) after roughly 10,000 miles and there is now an issue with the suspension, door mechanics, and lights. I do not drive this car much which adds to the sketchiness of this dealership. I fully understand that things happen, cars sometimes suck, and that's how it is, but when I was in their shop getting new tires recently, the person in front of me was also complaining about their car having engine issues only 6 months after they bought it (their issue ended up being thousands of dollars). I would also add that the service staff is a bummer. They make you feel like it is your fault the car is falling apart. I am basing this off of not only my experience, but what I have witnessed other customers going through (since I am a frequent flyer in their shop). Please don't make the mistake I did. If you want to buy a Volkswagen just go to the volkswagen in fall river. More

Customer service is excellent. Waiting accommodations are very comfortable and everyone is friendly. I love the fact my car was washed before it was given back to me. Waiting accommodations are very comfortable and everyone is friendly. I love the fact my car was washed before it was given back to me. More

Great service. Quick and efficient with a nice waiting room and coffee. I would recommend Mastria to my friends for service. Quick and efficient with a nice waiting room and coffee. I would recommend Mastria to my friends for service. More

Dylan and the service department @ Mastria VW were awesome in helping me get my car back in perfect running order after a series of misdiagnosis from another dealership. They listen to what your issue awesome in helping me get my car back in perfect running order after a series of misdiagnosis from another dealership. They listen to what your issues are and keep you informed of what they have found. Great service and great professionalism. More

Good dealership overall. Service and detail department never gives me any issues and I always go back Service and detail department never gives me any issues and I always go back More

Service department was very efficient and organized. Dylan was professional and informative. I’ll definitely be back for my next service. Dylan was professional and informative. I’ll definitely be back for my next service. More

Pull in Dan comes right over asks a few questions sends me to the waiting room and the car goes right in. A few minutes later he send me the video and comes out and reviews what’s needed , no pressure and me to the waiting room and the car goes right in. A few minutes later he send me the video and comes out and reviews what’s needed , no pressure and I tell him what I want done and next thing you know the car is serviced, washed and I am on my way ! More

Very easy to get an appointment car was taken care of on time and is nice and clean when I got back time and is nice and clean when I got back More

Great staff, great communication and great service! 10/10 will be returning for future service! 10/10 will be returning for future service! More

Great Dealership experience. My salesman Derek Welch was outstanding. Very professional & attentive to detail. Love my car My salesman Derek Welch was outstanding. Very professional & attentive to detail. Love my car More