Mataga GMC Cadillac - Service Center

Great Customer Service Ozzie is by far the best customer service rep! I return becuase people like him have a great attitude, knowledgeable about cars. I would recommend cus Ozzie is by far the best customer service rep! I return becuase people like him have a great attitude, knowledgeable about cars. I would recommend customers to him where ever he works. More

Great, friendly service! Pulled up to a clean service drive, was greeted by Myriam who made the experience, fast, friendly and easy. Was called and told my shocks were leaking Pulled up to a clean service drive, was greeted by Myriam who made the experience, fast, friendly and easy. Was called and told my shocks were leaking but was insured it was covered under warranty ! Oil change, tire rotation and new rear shocks in a few hrs, very impressed, happy I found my new service center, thank you Mataga staff for making me feel like part of the family ! More

My Advisor,Myriam Flores was Awsome and thank you. My Advisor,Myriam Flores was awsome and took care of my needs of Service thanks Myriam you were very noticeable for your assistance with your customer My Advisor,Myriam Flores was awsome and took care of my needs of Service thanks Myriam you were very noticeable for your assistance with your customer service and support again thank you. More

Polite Very polite and welcoming..quick in and out service..my service rep was Woody, very friendly and helpful in every way.. I lost a bag, and he went out Very polite and welcoming..quick in and out service..my service rep was Woody, very friendly and helpful in every way.. I lost a bag, and he went out of his way to help me look for it..He answered all my questions and made me feel comfortable..Thank you Woody for an enjoyable experience!! More

Major oil leak Expensive but excellent caring service....Needed major work done to replace seals and gaskets causing oil leak on 2011 Cadillac DTS with only 10,091 m Expensive but excellent caring service....Needed major work done to replace seals and gaskets causing oil leak on 2011 Cadillac DTS with only 10,091 miles on it....Mataga service people took great, yet expensive, care of car.... More

Tire Repair Sure, I could have gone to “America’s Tire” and had my flat repaired for free; but I’m so committed to Mataga GMC that I’d rather pay, just to give th Sure, I could have gone to “America’s Tire” and had my flat repaired for free; but I’m so committed to Mataga GMC that I’d rather pay, just to give them the business . They’re the best dealership I’ve ever dealt with in my 72 years of life. More

Came in with start up problems (battery) Came in without an appointment. Ozzie took my car out back tested it and came back and confirmed my need for a battery. After my approval he had it in Came in without an appointment. Ozzie took my car out back tested it and came back and confirmed my need for a battery. After my approval he had it installed. Fast efficient service is what I appreciate! More

Maintenance service 2017 CTS Cadillac service Took it back 3 time to resolve issues With oil change. Finally issue was resolved. They put on another oil filter. 2017 CTS Cadillac service Took it back 3 time to resolve issues With oil change. Finally issue was resolved. They put on another oil filter. More

6O K service I have always been happy with this dealership’s work with recommended services over many years. The service representative aims. Myriam Flores was les I have always been happy with this dealership’s work with recommended services over many years. The service representative aims. Myriam Flores was less than explanatory in what I needed help with. After inquiring why I was there, she questioned my appointment time then when she finally found the appointment, rather than discuss what I might have needed, she basically “handed me a sheet if paper “ enumerating 30 k, 60 k & 90 k items that may need attention. There was no explanation, I had to ask another service representative for an explanation. I offered the mileage I recorded, she looked at me and said “ I still have to check.” I then told her I didn’t know what I should “choose for service work” . I eventually said that in the past, I relied on the service recommendations to have my vehicle evaluated to make it “ safe “. In summary it was a difficult visit and frustrating. However, as always, I am pleased with what the service department ‘s finished work. Perhaps a more professional understanding from the perspective of the customer about what entails any level of service. As it turned out there were multiple problems & if I only chose those on the sheet she handed to me, I would likely have missed appropriate requests for a more thorough inspection for service. You may call me . In her defense, she was not rude, she kept her composure when she realized I was quite distressed. More

I love Mataga I have purchased three Cadillacs from Mataga. I keep going back because I like Cadillac and I always feel like I'm getting a great deal. Also, I'm c I have purchased three Cadillacs from Mataga. I keep going back because I like Cadillac and I always feel like I'm getting a great deal. Also, I'm confident that I will get the best treatment in Mataga's service department. More