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Matt Blatt Chrysler Dodge Jeep Ram
Philadelphia, PA
487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 487 reviews
June 16, 2014
Valerie...You're the Best! After many months of searching for a Dodge Journey that met my needs and price point, I found one on Family Dodge's website and asked for a quote. Now After many months of searching for a Dodge Journey that met my needs and price point, I found one on Family Dodge's website and asked for a quote. Now, I did this with much hesitation since I was afraid I would be harrassed by a salesperson, like I had been prior by another car dealership, but to my surprise I was blessed with a phone call from Valerie Toto. From the get go Valerie and I clicked. She was interested in me and not just a sale. We had such a great rapore that it was more like talking to a friend than anyone trying to sell me something. When the one Journey that we had been waiting for had been delayed in shipping she called me with the bad, good and even greater news. After that conversation, we had pretty much sealed the deal, now I just had to come down and check things out. Since I had been looking at this vehicle for so long, I pretty much knew prior to going there that this was going to be my car but I wanted to make sure I went on a day Valerie would be there, so I could meet her face to face. With Valerie's pleasant attitude, caring nature and good sense of humor, I had to meet the person who had really gone the extra mile for me. On the day of my arrival to test drive the Journey, I was able to finally meet Valerie. Sadly, she would not be the sales associate that would be dealing with me. I test drove the Journey with Tom Hartman, who showed me some of the basics of the car, the new technology and would handle the paperwork. Family Dodge would do themselves a great service by allowing the customer to finalize their deal with someone like Valerie. I hated the thought of someone else getting the "sale" when she was the one who did all the work and truly sold me this car. I would have loved to have dealt with her from start to finish. Although Tom would be handling things, Valerie even made sure that things were going okay and checked in on me regularly during the purchase process. Valerie understood that this was a very emotional day for me and that trading in my car was much more than a transaction. She has called me to make sure things were going okay and to also let me know that even though I have already purchased my vehicle, that she would always be there for me if I ever had any questions or concerns. I am loving my new Dodge Journey. As you can probably see, I could go on and on about how great my experience was with Valerie at Family Dodge. So, I'll leave it at this....if you're looking for a truely honest, friendly and caring person then you want to deal with Valerie Toto in Internet Sales. I will happily go back to Family Dodge knowing I have a friend in Valerie who will be there for me with this purchase and any future purchases that I make. More
by Poof11
Employees Worked With
Valerie Toto
June 03, 2014
Effective and Efficient This is the second time I have bought a car from Tom Hartman of the Philadelphia Auto Mall's Family Chrysler Jeep Dodge Dealership. I have enjoyed wo This is the second time I have bought a car from Tom Hartman of the Philadelphia Auto Mall's Family Chrysler Jeep Dodge Dealership. I have enjoyed working with them and will continue to do so moving forward. More
by treyman2
Employees Worked With
Tom Hartman Jr.
May 24, 2014
Great place to do business! I had a very good experience with family dodge, and Tom Hartman while trading in my truck for a car. The service was quick, he did not insult me on th I had a very good experience with family dodge, and Tom Hartman while trading in my truck for a car. The service was quick, he did not insult me on the price, and he knew what he was doing. I recommend this place over any other dealership in the area. More
by michael.worrell1
Employees Worked With
Tom Hartman Jr.
May 20, 2014
Outstanding Service We actually bought two vehicles from Tom Hartman on Saturday, May 17, 2014. Our entire experience was great! Tom Hartman, Bryan and German could not We actually bought two vehicles from Tom Hartman on Saturday, May 17, 2014. Our entire experience was great! Tom Hartman, Bryan and German could not have been nicer from start to finish. My husband and I felt extremely comfortable with them and trusted them with their suggestions, etc. I would most definitely recommend your dealership to family and friends! More
by thewisegal
Employees Worked With
Tom Hartman Jr., Bryan Boice, German Konig
May 07, 2014
Janet Mattia I must say I've had more trouble buying shoes than I did purchasing my new Jeep Wrangler! I walked in & told Pat Medora exactly what I was looking fo I must say I've had more trouble buying shoes than I did purchasing my new Jeep Wrangler! I walked in & told Pat Medora exactly what I was looking for & the next day he found 4 to choose from. Great price, nice discount & a surprisingly fair trade-in value for my old Jeep that I purchased there 22 years ago! And they got me a much lower finance rate than my own bank. Pat Medora was tenacious & patient in finding me my car & one of the nicest people I've ever met! I would also like to thank Greg, Amanda & Frank for the "special" attention they gave me. These people really do treat you like family! More
by janet0323
Employees Worked With
Pat Medora, Pat Medora
April 29, 2014
Painless out of all the dealers in the past you guys are top notch very friendly atmoshere wasnt rushed into deciding on the vehicle and iv always know about t out of all the dealers in the past you guys are top notch very friendly atmoshere wasnt rushed into deciding on the vehicle and iv always know about this dealership from the past but never went in to look at your stock but i will now like the jeep and its a legendary name for an american made vehicle look forward to doing business in the future thankyou from both me and my wife More
by busterwilson
Employees Worked With
Tom Hartman Jr., Hilda Fiorello
April 29, 2014
Jeep Wrangler Unlimited: Tom Hartman & Amanda Gentile My service experience at Family was exceptional. Initially, I reached out to Amanda (Internet sales) inquiring about a Willy's Wheeler. She was extrem My service experience at Family was exceptional. Initially, I reached out to Amanda (Internet sales) inquiring about a Willy's Wheeler. She was extremely responsive, going above and beyond by locating one in Virginia. It turned out that specific Jeep was no longer available by the time I arrived at Family, however another Wrangler (Altitude) just hit the lot a day prior. Tom walked me through the features of the Altitude addressing every question/concern I had. At no point did I feel persuaded or pressured into making a decision I would later regret. The price of the Wrangler Tom worked with me on, in addition to giving a very generous offer for my trade-in. My excellent service then carried over to the finance department. German was thorough while providing my paperwork but also efficient. More
by TimMcN
Employees Worked With
Tom Hartman Jr., German Konig, Amanda Gentile
April 13, 2014
Sales and Rapport Frank was by far the best person I have ever dealt with in a purchase experience. He was extremely knowledgeable as to the vehicle in question. He mad Frank was by far the best person I have ever dealt with in a purchase experience. He was extremely knowledgeable as to the vehicle in question. He made the experience extremely pleasant and worthwhile. Working with the customer can be difficult at times but Frank was making each concern very manageable. I would go back to him and Family again and again... More
by fafadelia11
Employees Worked With
Frank Ingargiola
April 09, 2014
Easy and pleasant to work with. We just purchased a Chrysler 200, gotta say Family Chrysler was easy to work with, the team was friendly and met ALL of our requests. Im not the easie We just purchased a Chrysler 200, gotta say Family Chrysler was easy to work with, the team was friendly and met ALL of our requests. Im not the easiest person to work with but they stepped up and made us feel comfortable with all aspects of purchasing our first Chrysler. Valerie was nice to work with via the internet and once we arriveed at the dealership, John was patient while we test drove what I think was every model available. German took the time to explain the financing and got us a great price.We would definately refer this dealership to anyone. I was surprised how easy they were to work with. THANK YOU, to the entire team for making this easy. More
by swbuyer
Employees Worked With
John Brock, German Konig
April 08, 2014
Wonderful experience I had been thinking of buying a car for awhile and had done a lot of research on the new jeep cherokee. Last week I decided to drive down to Family Au I had been thinking of buying a car for awhile and had done a lot of research on the new jeep cherokee. Last week I decided to drive down to Family Autos after talking to Amanda over the internet. When I got there, I met with Frank and Pat who were so incredibly kind and helpful during the whole process. Everything went as expected - they answered all my questions and made sure I was comfortable with everything. It was the most enjoyable car buying expierience I have ever had and I drove off with a new car in no time! I can confidently say they have a customer for life! More
by taramccawley
Employees Worked With
Pat Medora, Frank Ingargiola, Amanda Gentile
