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Matt Bowers Chrysler Dodge Jeep Ram - Service Center
Baton Rouge, LA
515 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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515 Reviews of Matt Bowers Chrysler Dodge Jeep Ram - Service Center
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July 02, 2019
I bought a lemon! I will never own a Ram vehicle again! In 8 months I bought my truck in 9 different times to be serviced. The cam bolt was broke on the left rear axl I will never own a Ram vehicle again! In 8 months I bought my truck in 9 different times to be serviced. The cam bolt was broke on the left rear axle when I drove it off the lot. I had to bring it back two weeks later to be fixed. It seemed like every couple hundred miles the check engine light would come on. Kenny Broussard was my salesman. After the first couple of times I bought the truck in he stopped answering my phone calls or replying to my text. Joe Miller was great when I could get him on the phone. He was a tremendous help and always took care of me. However, he is completely overloaded and needs help with all the diesel vehicles. It took an act of congress to get a loaner vehicle or a rental whenever I had to put my truck in the shop to be serviced. The last time I bought my truck into the shop I decided it would be my last trip to the service department with this truck. I drove the truck off the lot directly to All Star Chevrolet and traded it in on a 2019 Z71 Silverado. My new truck is amazing! I will never own another RAM truck and I will certainly never purchase another vehicle from Salsbury's Chrysler Dodge Jeep RAM again! I will also warn everyone that I come in contact with that ask where my RAM 2500 truck is, that it was a complete piece of garbage and I will never own one again! More
by CLMEYERS0
Verified CustomerEmployees Worked With
Joe Miller, Kenneth Broussard
June 30, 2019
Great Service Dawn Roberts was excellent! The text messaging was very useful as well. The work was completed efficiently and well. Check-in and check-out was accomp Dawn Roberts was excellent! The text messaging was very useful as well. The work was completed efficiently and well. Check-in and check-out was accomplished quickly. More
by hadwilmon
Employees Worked With
Dawn Roberts
June 27, 2019
Great Service every time Very nice people, their express services are done very timely. I wouldn't take my vehicle any where else. Excellent customer service both in sales an Very nice people, their express services are done very timely. I wouldn't take my vehicle any where else. Excellent customer service both in sales and the service department. Sent my aunt and uncle recently for a 2 new vehicles and hope my cousin will be going soon to purchase a new one as well from them. I have recommended the service department to them also for all their maintenance needs. More
by BECCABAD73
Employees Worked With
Freddie Jackson, Duke Gronowski
June 27, 2019
Excellent Customer Service Top notch customer service!!! Every employee is friendly, knowledgeable & goes out of their way to help. I would highly recommend to anyone considerin Top notch customer service!!! Every employee is friendly, knowledgeable & goes out of their way to help. I would highly recommend to anyone considering a new vehicle or maintenance. More
by TERESAPRIESTDAVID
Employees Worked With
Jarrad Fontenot, Jerry Sperier, Joe Williams
June 26, 2019
$802.00 for $60 material cost and 1 hour to do myself. SAD Brought in Wrangler because of ABS warning light, (Very common for wrangler type jeeps) was told that code for rear abs sensor issue was read. It woul Brought in Wrangler because of ABS warning light, (Very common for wrangler type jeeps) was told that code for rear abs sensor issue was read. It would cost $802.00 for them to replace sensors. but no guaranty that it would resolve issue. $120 to tell me what their hand held code reader said. Kicker - I paid $55 for 2 rear abs sensors and replaced them within an hour. $802.00$ - is very inconsiderate of Salsbury's Service center for such a small job. Inconsiderate is putting it nicer than they wanted to put it to me as a Customer. Should be ASHAME of charging customers $800.00$ for something that is a reoccurring issue with JEEP vehicle's in which they know how little it takes to repair. More
by abrunson.independentac
Employees Worked With
Dont see Rogers name up their,
June 25, 2019
Excellent Customer Service Prompt and courteous customer service. Kept me informed of my repairs process. Was honest of telling me of back ordered parts and met my expectations. Prompt and courteous customer service. Kept me informed of my repairs process. Was honest of telling me of back ordered parts and met my expectations. More
by casey.dkirk
Employees Worked With
Joe Miller
June 25, 2019
Dawn Goes above and beyond. Dawn has always been able to accommodate us even if we have last minute issues. She is the reason we keep coming back to Salisbury. As some one in cus Dawn has always been able to accommodate us even if we have last minute issues. She is the reason we keep coming back to Salisbury. As some one in customer service it, it is nice to see some one that puts forth effort to make sure the customer is pleased. More
by andrew.laley
Employees Worked With
Dawn Roberts
June 25, 2019
great experience Will definitely be using the service department again. They kept me updated, very timely, and were so polite. Great job by everyone! Thanks so much! Will definitely be using the service department again. They kept me updated, very timely, and were so polite. Great job by everyone! Thanks so much! More
by chrisljordan
Employees Worked With
jack
June 25, 2019
Oil Change Came in on 6-22-2019 for an Oil change. The service took around an hour like Jack said it would. I was able to enjoy the rest of my Saturday. Thanks. Came in on 6-22-2019 for an Oil change. The service took around an hour like Jack said it would. I was able to enjoy the rest of my Saturday. Thanks. More
by VARMALL
Employees Worked With
JACK
June 25, 2019
Very professional My recent visit to Salisbury Chrysler Dodge was excellent I went to get a oil change and the staff was very professional and very polite. They made me My recent visit to Salisbury Chrysler Dodge was excellent I went to get a oil change and the staff was very professional and very polite. They made me feel real comfortable and truly showed me good customer service. More
by williamsbrian318
Employees Worked With
Kim Guidry
