Matt Bowers Hyundai

Not worth the one star you have to give in order to leave a review! I went in for an oil change and told them my mass are flow sensor was accumulating oil if they could see what was the cause. I watched th a review! I went in for an oil change and told them my mass are flow sensor was accumulating oil if they could see what was the cause. I watched the tech plug in to my car with code reader. Took less than 10 minutes. They call me in to discuss. I’m told that a valve on my turbo was getting stuck open causing the issue. He goes on to tell me that the repair is almost $600. I told him that I cleaned the sensor my self. That it only took me 15 minutes and that it lasted for well over 500 miles and that I wouldn’t be getting it repaired today. Mind you that I have purchased 3 new Hyundai vehicles plus 2 used vehicles off the lot. I get my bill for the oil change and diagnostic hookup and it $320. I questioned why the bill was so high and was told that the diagnostic scan was $220. I said I think that’s too high and was told they had to cover the mechanics time, 15 minutes. As I sat in the waiting room waiting for my car a salesman came in and told an older gentleman that they noticed he was low on engine coolant. I was surprised they didn’t just top it off but the next words out of his mouth was we can do a pressure test for you for $225…..How about topping it off and telling him to keep his eye on it??? No, they are pushing to sell sell sell to anybody they can get to perform service on. I couldn’t help thinking that if that was my mom sitting there she would’ve been like well if you think I need it and they would’ve charged her $225 because she was low on coolant. Another lady, sitting in there with me was telling me all about the extra things they were trying to sell her. The manager here is obviously only interested in the service revenue and not his customers. They pray on the elderly who are a trusting generation. I said I bought five cars from there, but I have also bought my “LAST” car from there! It’s a shame, Gulfport Hyundai used to be a dealership you could trust but the new general manager there is only interested in numbers and if that’s all Matt Bowers is worried about then I’ll never pull in to one of his dealership’s again I went and complained to the GM about the price of my diagnostic test he wanted to debated with me whether I signed/agreed to the test being done. I expected after him, recognizing my faithfulness to the Hyundai brand that he would discount my overpriced diagnostic test. When he realized I wouldn’t take no for an answer instead of him settling the issue right there he sends me to his service manager. Who instantly discounted the $225 charge to $26. The manager could have done that but he didn’t want his people to see him giving in to me so he made his sales manager meet with me so his ego could remain intact. This guy is a bum and gives a terrible experience to the Hyundai brand.. I’ll be glad the day they change him out!!!!! More

I can't do negative or zero stars, and they never deserve the one I HAD to click. This location and manager are the exact definition of slimy car salesmen. The manager is all about tricks and how to force th the one I HAD to click. This location and manager are the exact definition of slimy car salesmen. The manager is all about tricks and how to force the sale with no regard to what is your decision He is a bully and creepy. He violates every bit of personal space and client dignity; The numbers are flipped, and paperwork is not what they are actually presenting to have you sign. He stood in front of customers with his crotch in their faces, and it is sad since it does not help the same with the anatomy of a Ken doll. He is repulsive and vile. He refuses to honor any of the online discounts that are FACTORY DISCOUNTS saying that the discounts are the most ridiculous thing Matt does, and he will not honor them for any sale. Markup on the actual sale was a cute little discount and then lines later, a markup for buying from matt bowers that is more than double the discount. It is actually said - its part of purchasing from us and cannot be removed. There is no breakdown, just part of being in "the matt bowers family." The actual sale price they tried was over 10 grand over the sticker. It was interesting to watch the insanity that is the Richardson sales mind and then walk away and thankful there are other dealerships so close. A new car was purchased 2 days later, 8 grand less than the sticker at Bowers (Which was 18grand less than bowers and richardson wanted to charge). I say emphatically - STAY AWAY FROM ANY BUSINESS WITH THIS DEALERSHIP AND BRIAN RICHARDSON!! More

We spoke to the dealership who assured us they would hold a car while we drove in from out of state. They sold the car while we were on the road driving there and wasted our day. a car while we drove in from out of state. They sold the car while we were on the road driving there and wasted our day. More

The service manager Vinh is very solid. His attention to detail and his ability to explain the services being offered are unmatched. He kept me informed and returned my vehicle in a timel His attention to detail and his ability to explain the services being offered are unmatched. He kept me informed and returned my vehicle in a timely manner and he even cleaned it for me. His addition to this service department has changed my experience to a very positive one. I will continue to utilize this service department. More

Be very wary of this company. Purchased a "certified pre-owned" vehicle from them. I found out that it was damaged, which is something that the "certification" process would have Purchased a "certified pre-owned" vehicle from them. I found out that it was damaged, which is something that the "certification" process would have caught. Hmmm?!? Tried to get them to fix it. Couldn't even get them to work on it. Got another dealer to fix it. Asked original dealer to cover those repair costs. They refused...making up any and every excuse, side-step and disingenuous comment they could. Their approach appears to be: The customer is always WRONG! And somehow they keep abusing people (check out other reviews, PLEASE) and getting away with it. Sad. More

Very friendly staff, knowledgeable and helpful. We had a wonderful experience buying a vehicle from them. Michael Palmero and the general manager Brody (Brian Thompson) were great to work with! Kio We had a wonderful experience buying a vehicle from them. Michael Palmero and the general manager Brody (Brian Thompson) were great to work with! Kioki was wonderful to work with also. He had a lot of patience with us and really friendly. Outstanding customer service was provided by these guys! We appreciated their help on buying our vehicle. These guys are amazing to work with. If you're in the market to buy a vehicle, go see these guys, you will appreciate their dedicated service to find you a vehicle. More

I called Matt Bowers Hyundai for a service appointment for my 2022 Santa Fe. The fuel access door was stuck and couldn't be opened. I was told the earliest appointment would be over 4 weeks later. I expla for my 2022 Santa Fe. The fuel access door was stuck and couldn't be opened. I was told the earliest appointment would be over 4 weeks later. I explained that with the door stuck closed I could not add fuel therefore the car would be unusable for over a month and requested an earlier date. Was told sorry that's the best we can do. After trying to plead my case I asked to be transferred to the General manager or Service Manager. I was told that she would have someone call me. Having received no call, I sent a message using their website contact form asking for help. I have yet to receive any contact from the dealership. I contacted the Hyundai dealer in Covington and received a next day appointment for them to open the fuel door and schedule a later return for complete repair. If you are considering buying a car from them, well I think you can guess my opinion. If you're considering buying a Santa Fe be aware that the fuel access door may stick and there is no emergency option other than prying the door open and damaging the car. It is a dealer service item only. More

09/19/24 Took my new car into the service department for the first time yesterday. Exceptional service with my complimentary assurance maintenance. A first, was the text updates as my car was being fixed. the first time yesterday. Exceptional service with my complimentary assurance maintenance. A first, was the text updates as my car was being fixed. Had an appointment and was in and out in a resonable time. Can't wait for the new location for this dealership. Very pleased I switched from another Hyundai dealer to Matt Bowers when I bought a new car. Mary Savan Wilson More

Make sure you have a witness with you when you visit this dealership. I have just been to Small Claims Court with these guys and I can tell you the GM is not above misrepresenting facts to a Judge. When you dealership. I have just been to Small Claims Court with these guys and I can tell you the GM is not above misrepresenting facts to a Judge. When you go to the Finance Manager's Office ask to tape the process or have a witness. You are not required to pay for a trade-in inspection or 'document fee' to buy a car. Do your home work and determine how much you will pay. You will be presented with the 'doc fee' and possibly other charges you do not have to pay. Do not buy an 'extended warranty' on a new car. It usually works with the factory warranty and has a hefty deductible. These guys may work you with multiple people so beware. Do not be afraid to get up and walk out the Finance Office. Do not buy anything other than a car from these guys! Always shop other Dealers before you buy from this Dealership. Never accept their first APR for financing. As Long as they have Brian Thompson for a GM, they will have dissatisfied customers. More

Our tuck has been in the shop for over 2 weeks for a extended warranty problem. They are not updating us and the don't do loner vehicles. It is very frustrating to be dealing with them. If we had a choi extended warranty problem. They are not updating us and the don't do loner vehicles. It is very frustrating to be dealing with them. If we had a choice we would take our vehicle somewhere else. More