Matt Bowers Infiniti Metairie

Never a smooth interaction. Made an appointment for check engine light and traction control light on. Explained I needed a loaner if leaving car was necessary, operator said that Made an appointment for check engine light and traction control light on. Explained I needed a loaner if leaving car was necessary, operator said that wasn’t a problem. Got to service line, no appointment set, no loaner ready or available. Was told to wait just a few minutes and they would let me know just what code was that caused lights and go from there. Heard nothing for over an hour. Explained that I had to be a work that was an hour away from dealership. Service writer said no problem he would go and get car. Hour later still waiting no word on what or anything going on. Ended up being late for work and not able to assess the noise complaint and no loaner vehicle. Was my 4th time bringing car into dealer for complaints. This time was check engine lights added to list. More

Purchase of 2019 QX80 This dealership was so easy to work with Kenny our salesman did a great job. He answered all the questions we had for him about the vehicle.. This dealership was so easy to work with Kenny our salesman did a great job. He answered all the questions we had for him about the vehicle.. More

Great results Tim went out of his way to make our service experience pleasant. He called us to alert us that our vehicle was almost ready. He had our paperwork re Tim went out of his way to make our service experience pleasant. He called us to alert us that our vehicle was almost ready. He had our paperwork ready when we arrived and went over the work done. More

Great Buying Experience - Bill Ghrist was Fantastic! The buying experience was excellent! Bill Ghrist's professionalism and direct sales approach made for a fantastic car-buying experience. The entire The buying experience was excellent! Bill Ghrist's professionalism and direct sales approach made for a fantastic car-buying experience. The entire management team made the transaction fast and easy with no burdensome haggling back and forth. I will be recommending Ray Brandt Infiniti to anyone looking to buy a vehicle. More

wonderful Tim Milan is Awesome!!He has been my service person for years. The dealership is good and the service is great. I enjoy talking with Tim, he a true p Tim Milan is Awesome!!He has been my service person for years. The dealership is good and the service is great. I enjoy talking with Tim, he a true professional, Ray Brandt is lucky to have him. More

Javier was great! Service department was fantastic. My car was fixed in a reasonable amount of time, and I was given a loaner car to use in the meantime. When my car Service department was fantastic. My car was fixed in a reasonable amount of time, and I was given a loaner car to use in the meantime. When my car was returned, it worked perfectly, and was cleaned beautifully. I would strongly recommend the service department at Ray Brandt Infiniti. More

Great service. Fast efficient. Ryan is very helpful. Ryan is the best. Always efficient. Friendly. Polite. The loaner car was clean and available as soon as I arrived. Always have great service here Ryan is the best. Always efficient. Friendly. Polite. The loaner car was clean and available as soon as I arrived. Always have great service here More

25,000 mile service plus repair work on front under carriage Good, speedy milage service including non-routine work on the front undercarriage protecting rubber device which connects to and extends the length of Good, speedy milage service including non-routine work on the front undercarriage protecting rubber device which connects to and extends the length of the front. More

One of my best experiences in car purchasing!!! Everyone was so wonderful and treated me as if I was the only customer! If I have to make another purchase it will be at Ray Brandt INFINITI!!! Everyone was so wonderful and treated me as if I was the only customer! If I have to make another purchase it will be at Ray Brandt INFINITI!!! More

PATHETIC SERVICE I waited while having a fog light put in and a new tire put on, in addition to routine maintenance checks, from 9 AM until 1:40 PM, Friday. I would h I waited while having a fog light put in and a new tire put on, in addition to routine maintenance checks, from 9 AM until 1:40 PM, Friday. I would have no problem with that amount of time, if they hadn't just left me waiting. Had I not inquired if my car was ready, I may have waited until they closed. No one came and told me my car was finished!!! When I was told to go ask the cashier, she had already filed my paperwork. I was so annoyed, I forgot to mention the 10% off any service coupon I had. When I called back the next day and talked to Tim about the whole ordeal, he said he thought he told me my car was ready! I mentioned, I would like to be reimbursed for the 10% coupon, and sent it to his cell. He said it was too late to be reimbursed so I asked if I should speak to the manager. At that point he volunteered to ask him for me and assured me that he would call me back. Our conversation was on Saturday morning and Monday has passed and I still haven't heard back from anyone. I used to tell everyone how awesome Ray Brandt Infiniti is. Guess I will be singing a different tune. More