Matt Bowers Infiniti Metairie

Typical, Superb Service Visit For many years I have had Ryan Webre as my service assistant. He sets everything up for me, arranges for my loaner car, communicates with me as they For many years I have had Ryan Webre as my service assistant. He sets everything up for me, arranges for my loaner car, communicates with me as they work on the vehicle, and makes everything go flawlessly. After the sale (and my SUV is a 2013), you lose touch with the Salesperson (Victoria), but you stay in constant touch with service. Ryan is the major factor influencing me to buy a new QX60 (once Infiniti adds Apple Car Play and a head-up display). His fantastic way of dealing with me creates a warm and welcoming impression for this Infiniti dealership. And, by way of example of what a strong service environment means, before buying the 2013 JX35, we had two different model years of the Acura MDX. Their service department became so awful that in 2013 when we shopped for a new SUV, we did not consider the MDX. I look forward to relying upon Ryan after our next purchase, assuming Infiniti adds the features we seek to the QX60. Thank you. Howard Shapiro More

Great experience The Ray Brandt dealership was very nice. Everyone that worked there was very polite and friendly. Robert made the buying expensive very painless. Ver The Ray Brandt dealership was very nice. Everyone that worked there was very polite and friendly. Robert made the buying expensive very painless. Very detailed info about the car I was buying. More

Happy As always, Troy Morrison does a fantastic job finding the perfect car. He listens and knows his customers. He is patient and stays with you until the As always, Troy Morrison does a fantastic job finding the perfect car. He listens and knows his customers. He is patient and stays with you until the deal is done! More

Professional and fast. Every time I bring my car in for service I am met immediately by someone directing me to where I have to go. I like receiving a text indicating if o Every time I bring my car in for service I am met immediately by someone directing me to where I have to go. I like receiving a text indicating if other repairs are needed with prices and options to have done at that time. Love the text received indicating the car is ready. More

Fantastic!!!! This is the 3nd car I have purchased from this dealership in the last 4 years and the service/Vehicle is above and beyond. Victoria is best!!! She go This is the 3nd car I have purchased from this dealership in the last 4 years and the service/Vehicle is above and beyond. Victoria is best!!! She goes above the expectations when purchasing a vehicle. Thank you for all that you do!! More

Don't Change!! Have a 2013 M37 that I only have cared for by the Metairie Infiniti team (David Jones, Time Milan and the krewe). Was up in Shreveport, LA on I-49 and Have a 2013 M37 that I only have cared for by the Metairie Infiniti team (David Jones, Time Milan and the krewe). Was up in Shreveport, LA on I-49 and had a blow out. AAA helped me change the tire while David contacted the dealer in Shreveport. With this teamwork, there was a tire waiting for me and it was one of the quickest pit stops ever. Brought the tire back to Metairie for inspection and David made sure that the appropriate crediting took place. These folks do this because its the right thing to do and live by the "Do unto others....." mantra. Need to clone these folks. More

Good service, but dirty hands in my vehicle. The work was performed in a timely manner, but when I drove away I realized that the center leather console and leather steering wheel were covered wi The work was performed in a timely manner, but when I drove away I realized that the center leather console and leather steering wheel were covered with dirt. I spoke to my service rep and asked that they tell the mechanics to wash their hands before getting into vehicles. He offered to clean the surfaces for me, but I did not have additional time in my day to go back to the dealership. I cleaned it myself. More

Service was great Corrects my problem and completed some needed maintenance all done timely. I thought it would take longer but it was done very quickly and I was out Corrects my problem and completed some needed maintenance all done timely. I thought it would take longer but it was done very quickly and I was out in time to run some errands. More

Great service as expected I have been a loyal customer for Ray Brandt Infiniti for 7 years and their service department is what keeps me coming back. They complete the work in I have been a loyal customer for Ray Brandt Infiniti for 7 years and their service department is what keeps me coming back. They complete the work in a timely manner at a reasonable price. They always take care of me. More

Not as good as previous visits I gave my recent visit a rating of 3. I had a 10:00 am appointment for my oil to be changed. I arrived at 10 was greeted by a service employee. Whi I gave my recent visit a rating of 3. I had a 10:00 am appointment for my oil to be changed. I arrived at 10 was greeted by a service employee. While I had been waiting for an hour and a half for my car to be serviced, my husband called and said he had gotten a text from the dealership. They wanted to know if I wanted my tires rotated and wiper blades changed. I told the service person I would wait for my car, but I am puzzled why they had contacted my husband by text and they did not come to me in the waiting area. I went to the service rep and told him I just wanted by oil changed. After waiting two hours he came and said my car was done. The car I am driving is my third Infiniti, but the visit for this service is the worst. Has Infinite changed how their service department operates? More