Matt Bowers Infiniti Metairie

Pattee Service 10-19 I am always very pleased with the overall service I receive at Ray Brandt Infiniti in Metairie, La. David Jones, Tina and the whole service departme I am always very pleased with the overall service I receive at Ray Brandt Infiniti in Metairie, La. David Jones, Tina and the whole service department are such a pleasure to work with. I also want to give a big shout out to Bill Geist our salesman. He is so knowledgeable and annswers any questions or concerns we might have as does the service dept. I am a 17 year owner of Infiniti's and my husband bought his QX60 18 months ago. I always praised how great the service was. I look forward to many more years with Infiniti. More

Horrible service I brought my car there on October 18th and 11 am. I had to constantly call them just find out at 5 pm that my car wouldn’t be ready til the next day. I brought my car there on October 18th and 11 am. I had to constantly call them just find out at 5 pm that my car wouldn’t be ready til the next day. I live in Hammond, La. So i had to find a ride all the way back home, then back the next day! It really upset me because instead of telling me that it would be ready by the end of the day, they should have told me that they were busy and it was a very low chance of me getting my car that day! More

Awesome, as usual!! Tim is the greatest!! I call, make an appointment, always get excellent service and a loaner car. As soon as U drive in, service people R there to he Tim is the greatest!! I call, make an appointment, always get excellent service and a loaner car. As soon as U drive in, service people R there to help U!! More

Service experience The visit was good, they finished the worked in the timed promised, but I didn’t appreciate the detailing service not vacuuming my car. Instead he pus The visit was good, they finished the worked in the timed promised, but I didn’t appreciate the detailing service not vacuuming my car. Instead he pushed the things under the rug and hide it. More

Long wait I had an 11am appointment for an oil change and general inspection. I was greeted promptly by the service advisor at 11am. After being checked in he I had an 11am appointment for an oil change and general inspection. I was greeted promptly by the service advisor at 11am. After being checked in he told me that I would probably have to wait about 2 hours for the work to be done. I simply don't understand if I was given a specific appointment time why the wait was going to be so long. In actuality the wait was only 1 hour and 40 minutes but still way to long for a customer who had actually scheduled an appointment versus driving up off the street. I would say that I would use this dealer again for service where an Infiniti trained / certified mechanic is needed, but for general maintenance - not so much. More

Love my customer Service experience at Ray Brandt Infiniti I love my Infiniti !!! Coming to Ray Brandt Infiniti they make you feel like your family . My service Advisor Timothy, is always available to assist I love my Infiniti !!! Coming to Ray Brandt Infiniti they make you feel like your family . My service Advisor Timothy, is always available to assist when ever I call and need services on my Infiniti . He’s so proactive and keeps me up to date while my vehicle is being worked on . I’m always so pleased with my Customer service experience !!! I’ve purchased two Infiniti’s from this dealership and sent friends and family to buy from here . Life time customer !!! More

Pleased I was very pleased with my experience at the dealership I always enjoy receiving my car cleaned inside and outside The time for the necessary serv I was very pleased with my experience at the dealership I always enjoy receiving my car cleaned inside and outside The time for the necessary service was quicker than what I had anticipated More

Oil leak Airbag fixed Dealership can be trusted to do the right thing for car and customer. Service dept. not pushy for jobs. Oil leak onset 3 years prior in this 2003 FX Dealership can be trusted to do the right thing for car and customer. Service dept. not pushy for jobs. Oil leak onset 3 years prior in this 2003 FX 35. Time for that festering problem to be eliminated. Airbag not on recall. Getting that replaced was my choice. Battery replaced after 24 months was my choice, for my piece of mind, winter coming. Every topic taken care of professionally. More

Oil change and tire rotation Q50 David Jones was very personable and took care of my needs in a timely manner. The waiting area was very clean and bright and refreshments were provid David Jones was very personable and took care of my needs in a timely manner. The waiting area was very clean and bright and refreshments were provided. My car was cleaned before being returned to me. More

Servicing of Unit Ryan Weber is an outstanding customer oriented service adviser.... Ryan called me even when he was on vacation to follow up on a msg from his voice Ryan Weber is an outstanding customer oriented service adviser.... Ryan called me even when he was on vacation to follow up on a msg from his voice mail.... More