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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,158 Reviews

1,158 Reviews of Matt Bowers Infiniti Metairie - Service Center

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October 13, 2023

Tina was the best service advisor I’ve worked with. I’m very glad she is working for Infiniti. I know my car will be in good hands More

by INWDAVIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Verret
Report | Print
Oct 19, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share feedback about your visit with us! We're very glad to hear that Tina and the rest of our team at Ray Brandt INFINITI of Metairie left a positive impression on you with their helpful and friendly service. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to seeing you on your next visit! Ray Brandt Auto Group #WeMakeItEasy

October 12, 2023

The process of setting an appointment is broken. The only person that is able to make an appointment is always unavailable. This service experience was poor from start to finish. More

by KPATRON
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Verret
Report | Print
Oct 17, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your feedback with us. We apologize for any inconvenience you faced during the appointment-setting process. Our commitment is to provide seamless service experiences for all our valued customers. We are aware of the challenges you've encountered, and our service manager has been actively working to ensure these issues are resolved. We understand the concerns regarding the repair costs; we're always here to answer any questions and provide clarity. Your satisfaction is important to us. We appreciate your patience and feedback and are here to assist you in any way we can. Sincerely, Ray Brandt Auto Group

October 12, 2023

Was shocked that the dealership charged labor to replace a battery that was under warranty. More

by MILSAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle, April Cochran
Report | Print
Oct 16, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your feedback. We understand your surprise regarding the labor charge and appreciate your perspective. Our goal is to provide transparency and value in all our services. Please reach out if you have any further questions or concerns, as we're here to ensure you're fully informed. We value your trust and hope to continue serving your automotive needs in the future. Safe travels! Sincerely, Ray Brandt Auto Group

October 11, 2023

Gary was awesome! The dealership was impressive and my car was don.e in exactly the time Gary said it would be. We were supplied a ride to and from the mall so we didn More

by MORICO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gueldner
Report | Print
Oct 16, 2023 -

Matt Bowers Infiniti Metairie responded

We appreciate you sharing your experience at our service department with us. We're very glad to hear that Gary made a positive impression and that our dealership met your expectations. Timely service is a commitment we take seriously, and we're glad Gary and the rest of our team delivered on that promise. Our ride service to the mall is just one way we hope to enhance our customer experience. It's an honor to have served you during your journey with your second INFINITI. When the time comes for your third, we look forward to welcoming you back! Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 07, 2023

Makes car buying process run very smooth and service department always kept me informed of the progress of my vehicle. More

by COOKMEYER1976
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ghrist, Tina Verret
Report | Print
Oct 13, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for your kind words! We're so glad to hear that both our sales and service departments met your expectations during your visit. Keeping our customers informed and ensuring a smooth car-buying experience is paramount to us. We truly appreciate your trust and business. Thank you for choosing Ray Brandt INFINITI of Metairie for your vehicle needs, and we look forward to serving you again in the future. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

October 07, 2023

I am very happy with the Great Customer Service. I Highly recommended them! Much Thanks! More

by HINESHINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle, Arrin Khanbashi, Gary Gueldner, April Cochran, Jorge Duarte, Tina Verret, Caleb Danna, Ronnie Fernandez Jr., Tiffany Garbo, Alex Josafat
Report | Print
Oct 12, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing feedback about your visit to Ray Brandt INFINITI of Metairie with us. We're very happy to hear our team left a great impression on you with their prompt and diligent service. Your satisfaction is our priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate the five-star review, and your recommendation means everything to us. It's our pleasure to serve you, and we hope to assist you again in the future! Ray Brandt Auto Group #WeMakeItEasy

October 06, 2023

John Daigle was/is very attentive to me from start to finish each time I’m there at the dealership, he always attends to everything I brings to his attention with precision. More

by CHANELD8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle
Report | Print
Oct 11, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to share your experience with us. We're glad to hear about the exceptional service John provided during your visits to Ray Brandt INFINITI of Metairie. It's our aim to attend to every detail and ensure our customers feel prioritized. We appreciate you choosing us for your vehicle needs, and we look forward to your next visit with us! Ray Brandt Auto Group #WeMakeItEasy

Oct 11, 2023 -

CHANELD8 responded

Thanks for all that you’re doing there at Infiniti!

October 05, 2023

I’ve been dealing with Ray Brandt Infiniti for years as I’ve had 3 Infiniti’s in the past 10 years. In the last year every time I’ve had to bring my car in it’s been a problem. I literally wait for days More

by JANDLTT
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Webre
Report | Print
Oct 10, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your experience with us. We appreciate your feedback. A member of our Management team has reached out to you regarding your review. We look forward to your upcoming visit this week! Sincerely, Ray Brandt Auto Group

October 01, 2023

Knowledgeable. Easy to work with. Kind. John is great at his job. He works well with the customer. More

by WORKHARD504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Daigle, Arrin Khanbashi, Gary Gueldner, April Cochran, Jorge Duarte, Tina Verret, Caleb Danna, Ronnie Fernandez Jr., Tiffany Garbo, Alex Josafat
Report | Print
Oct 05, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for sharing your service experience with us. We are glad to hear that John and our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future! Ray Brandt Auto Group #WeMakeItEasy

September 27, 2023

They are the best! Everyone is so helpful and friendly! They really take good care of me/ my car! More

by KSTEVENS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Webre, April Cochran, Tina Verret
Report | Print
Oct 09, 2023 -

Matt Bowers Infiniti Metairie responded

Thank you for such a glowing review! We're very glad to hear that our team at Ray Brandt INFINITI of Metairie consistently offers you friendly and attentive service. It's our priority to ensure both you and your car are well-taken care of. We truly appreciate your trust and loyalty, and we look forward to assisting you again on your next visit. Safe travels! Ray Brandt Auto Group #WeMakeItEasy

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