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Matt Bowers Infiniti Metairie - Service Center

Metairie, LA

4.5
1,158 Reviews

1,158 Reviews of Matt Bowers Infiniti Metairie - Service Center

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June 26, 2020

David squeezed me in and fixed the weather stripping himself. I love the service department. They always me feel important. They all know me by name and make an effort to say Hello. More

by JESSICA.BOELTE
Recommend Dealer
Yes
Employees Worked With
David, Lisa Mayeaux
Jul 03, 2020 -

Matt Bowers Infiniti Metairie responded

JESSICA.BOELTE, that is exactly what we strive for! I'm glad we have hit the mark with you! We appreciate your kind review and your loyalty! Ray Brandt Auto Group #WeMakeItEasy

June 26, 2020

great The girl that greets you is always so pleasant. So are the people who work with you and the check out person. I like the way the chairs are spaced More

by PEACELOVEADRIENNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl that greets you is wonderful. She has black hair and she is short. She has been there for years. U should give her a raise.
Jul 03, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you PEACELOVEADRIENNE for your honesty. We have addressed the mask wearing with our Team Members. I'll look into your recommendation about cleaning the chairs. We appreciate the kind words about our Team Members! - Ray Brandt Auto Group #WeMakeItEasy

June 26, 2020

I was able to schedule my appointment in one day. The staff was super friendly and my service advisor was too. My QX80 was serviced in less time than expected and a great price . Infinity service was 100 More

by EFFIE0
Recommend Dealer
Yes
Employees Worked With
Bill Ghrist
Jul 03, 2020 -

Matt Bowers Infiniti Metairie responded

EFFIEO, We appreciate your kind words about your experience with us! We hope to see you again soon1 Ray Brandt Auto Group #WeMakeItEasy

June 26, 2020

treated like family We have full faith in our service and sales team as we own 3 Ray Brandt Inifiniti vehicles . They treat us like family and we feel the same. They are More

by DHICKMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jones , Victoria Revels
Jun 26, 2020 -

Matt Bowers Infiniti Metairie responded

Dear DHICKMAN1, Thank you for your review of your experience with the Ray Brandt Auto Group. We are so glad to hear that you always have an excellent experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! Thank you for choosing Ray Brandt Auto Group! #WeMakeItEasy #RayBrandtAuto

June 23, 2020

Always a good job and when social distancing was not in effect you always got a personal explanation of what your vehicle needed and other recommended service with no pressure!! More

by Beast 2
Recommend Dealer
Yes
Employees Worked With
Service department employees
Jun 25, 2020 -

Matt Bowers Infiniti Metairie responded

Dear Beast2, Thank you for your review of your experience with the Ray Brandt Auto Group. We are so glad to hear that you always have a positive experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! Thank you for choosing Ray Brandt Auto Group! #WeMakeItEasy

June 21, 2020

Came in for recall. Nothing was done. You need a service center overhaul. Still waiting to called to bring vichicle back for recall repairs. Not a good place to do business. More

by RW.REINE
Recommend Dealer
No
Employees Worked With
Bill Ghrist, Troy Morrison, Fred Mena
June 20, 2020

Friendly service. The wait time for service is less than an hour with no appointment. Sales staff asked if you need refreshments while waiting for you car. More

by SSBLACKCAMRY
Recommend Dealer
Yes
Employees Worked With
Robert Lambertson, Bill Ghrist, Victoria Revels, Troy Morrison, Fred Mena, CJ Landry
Jun 22, 2020 -

Matt Bowers Infiniti Metairie responded

Dear SSBLACKCAMRY, Thank you for your review of your experience with the Ray Brandt Auto Group. We take great pride in what we do and are happy to see that our team performed to the level that we always expect. Please don’t forget to share your experience with your friends and family and send them over to us so they can have the same experience you did! #WeMakeItEasy

June 19, 2020

Great service Been using this dealership for my car maintenance for years and I’ve never been disappointed. I’ve had 2 Infiniti vehicles since 2000 with my first h More

by JDM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Tim from service department
Jun 19, 2020 -

Matt Bowers Infiniti Metairie responded

Dear JDM, Thank you for your review of your experience with the Ray Brandt Auto Group. We take great pride in what we do and are happy to see that our team performed to the level that we always expect. Please don’t forget to share your experience with your friends and family and send them over to us so they can have the same experience you did! #WeMakeItEasy

June 16, 2020

Everything was great the 2nd time. I just wish car wash was working in these times it would be nice to know your car was clean after someone worked in it. But it appears they got it right the 2nd time arou More

by FELICIAVANCE
Recommend Dealer
Yes
Employees Worked With
Tim (both times) he was great was not his fault
Jul 06, 2020 -

Matt Bowers Infiniti Metairie responded

Thank you for taking the time to leave this review. We understand the frustration with things not being as they were before. Unfortunately, with the unstable COVID-19 situation, we must continue to do our part to stop the spread of COVID-19. We truly want to be able to provide the amenities to our customers that they have grown accustomed to, and will again as soon as we are able. Until then, please understand that removing these amenities, wearing masks, limiting the number of people with access to your vehicle, and regularly sanitizing heavily trafficked areas is how we are working hard to provide a safe, comfortable experience for our guests while they are with us. We hope next time you are with us, we will be able to provide these amenities again. Ray Brandt Auto Group

June 16, 2020

brandt is the best david jones, tim milam and all the staff do a great job in all aspects of the dealership. i have been doing business there for 15 years and have alway More

by SLANE4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
david jones tim milam
Jun 18, 2020 -

Matt Bowers Infiniti Metairie responded

Dear SLANE4, We are so glad to hear that you always have an awesome experience when working with our service department! We care about our customers and strive to provide them with top-notch customer service! Thank you for choosing Ray Brandt Auto Group!

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