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Matthews Chrysler Dodge Jeep Ram
Vinita, OK
462 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 462 reviews
Verified Customer
February 20, 2026
DJ Tucker Tucker & Sons LLC 108 S. St. Louis St Welch, OK 74369 918-533-3540 Date: February 4, 2026 To: Stellantis North America Customer Experience / Executive Escalation Ram B St. Louis St Welch, OK 74369 918-533-3540 Date: February 4, 2026 To: Stellantis North America Customer Experience / Executive Escalation Ram Brand Subject: Formal Notice of Warranty Repair Refusal and Request for Executive Escalation – Case #95454310 Vehicle Information: 2025 Ram 3500 4x4 Mega Cab VIN: 3C63RRML7SG585970 As of February 4, 2026, my above-referenced vehicle has been at Mathews Ram in Vinita, Oklahoma for 17 cumulative days with no repair completed and no formal resolution plan provided. First Diagnostic Visit – December 4, 2025: Dealer road tested the vehicle and verified vibration present around 82 mph, increasing in intensity and decreasing around 70 mph. No service bulletins were available. No repairs were performed. Second Service Visit – January 19, 2026: Dealer verified driveline vibration at highway speeds around 80 mph. Visual inspection revealed no visible issue. Dealer recommended use of PicoScope for further diagnostics but stated they could not currently use it and would need to move the vehicle to another dealer. The service manager verbally stated no technician was available who could operate the PicoScope. I refused to transport the vehicle elsewhere as it was delivered to an authorized Ram service center for warranty repair. On January 27, 2026, the service manager agreed to initiate a STAR case for diagnostic escalation. To my knowledge, this was never started. On January 29, 2026, I opened Customer Care Case #95454310. After initial contact, no meaningful follow-up occurred despite repeated calls and emails on January 31, February 2, February 3, and February 4. Promised supervisor callbacks were not received. Current issues: • Verified defect with no completed repair • Dealer lacks diagnostic capability • STAR case not initiated • No corporate response • 17 days out of service • No loaner beyond limited five-day warranty coverage I am formally requesting: 1. Immediate escalation to the Regional Service Manager or Executive Resolution Team 2. Authorization for an equivalent loaner vehicle or rental reimbursement beyond the five-day limit 3. Written confirmation of the escalation and resolution plan 4. Authorization for proper diagnostic and warranty repair without requiring me to transport the vehicle myself If Mathews Ram in Vinita, Oklahoma cannot properly diagnose and repair this vehicle, I am formally requesting that Stellantis authorize and arrange transfer of the vehicle to another authorized Ram dealership that has the proper equipment and trained technicians to complete the repair. This letter serves as formal notice of warranty repair refusal and extended downtime. I am preserving my rights under Oklahoma warranty and consumer protection laws and request immediate executive intervention. Sincerely, DJ Tucke More
by DJ
February 13, 2026
Excellent and fast service. Kelly Van Horn was so up front and helped us to get into our new vehicle. He was so very understanding and did everything he could to help us in a to Kelly Van Horn was so up front and helped us to get into our new vehicle. He was so very understanding and did everything he could to help us in a tough situation. I will recommend this dealership and Kelly Van Horn to everyone! Thank you for helping us! More
by dreamii
Employees Worked With
January 25, 2026
The dealership has always taken good care of me as an individual and takes good care of my police department vehicles. individual and takes good care of my police department vehicles. More
by TRAVISLOWE17
Employees Worked With
Danny Smiley in parts is an excellent resource. Very professional and takes good care of his customers.
December 28, 2025
Great experience with our sales man Kelly Van Horn helped us find the right ride with the payment we wanted. us find the right ride with the payment we wanted. More
by jessecarnahan
Employees Worked With
December 25, 2025
Danny Smiley is always the best to work with! He's the biggest reason I keep coming to this location! He's the biggest reason I keep coming to this location! More
by JULIES
December 18, 2025
They were very helpful and not pushy at all. I would definitely recommend them to anyone looking for a vehicle I would definitely recommend them to anyone looking for a vehicle More
by ecampbell2011
Employees Worked With
December 07, 2025
It was an absolute pleasure purchasing a vehicle from this dealership., My salesman Kelly who I would now consider a friend made this transaction easy and simple. They recognized that I had a really nice this dealership., My salesman Kelly who I would now consider a friend made this transaction easy and simple. They recognized that I had a really nice trade for them and treated me fairly and delivered my new vehicle to me meeting all my expectations. I would highly recommend Kelly and the dealership to anyone looking for a vehicle whether it be new or used. More
by Stephen Beecher
Employees Worked With
December 06, 2025
Such a great experience with Kelly! Made the car buying process so easy! Couldn’t have asked for a better or easier car buying experience! Made the car buying process so easy! Couldn’t have asked for a better or easier car buying experience! More
by makenzimount
Employees Worked With
