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Matthews GM Center

Vestal, NY

4.8
587 Reviews

3721 Old Vestal Rd

Vestal, NY

13850

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587 Reviews of Matthews GM Center

October 18, 2025

Vehicle still has the same issue I took it in for. Shakes when you go over 35 miles per hour. Issue never fixed, just assumed it was my tires. Granted I needed new tires. Now taking car outside of gm More

by Bree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No comment
Oct 20, 2025 -

Matthews GM Center responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

October 17, 2025

FRIENDLY DEALERSHIP THAT IS VERY ACCOMMODATING ANSWERING ALL QUESTIONS AND CONCERNS AND PROVIDING TRANSPORTATION WHEN NEEDED More

by dmccarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
Oct 20, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

October 17, 2025

My service appointment was handled in a timely manner. All requests were done. My service writer Jim Rodgers handled everything in an Excellent manner. More

by jmckay20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
Oct 20, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

October 17, 2025

Friendly staff and top notch service, best prices in town for any maintenance or repairs! More

by PLFILAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth, Rob Linge, Jim Rodgers, Andy Salvemini
Oct 20, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

October 13, 2025

Not very impressed with the service. Been in twice for a simple fix, still counting... More

by Bean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Salvemini
Oct 15, 2025 -

Matthews GM Center responded

Hi Bean, Thank you for taking the time to share your feedback. We're sorry to hear that your recent service visit didn't meet your expectations. That's not the level of service we strive to provide. We'd like to learn more about what happened, so we can address your concerns directly. Please reach out to our Service Director, Mike Ryder at 607-798-8000 or mryder@matthewsauto.com with a convenient time to connect. Your experience matters to us, and we'd value the chance to regain your trust. Thank you, Matthews GM Center

October 11, 2025

As usual the service was prompt and efficient. Fred was very helpful and efficient. It is always a pleasure to come to Matthews. More

by jdecatur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth, Rob Linge, Jim Rodgers, Andy Salvemini
October 10, 2025

Always top notch service, honest, accommodating and friendly. Won't go anywhere else for sales or service! More

by sblanchard5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth, Rob Linge, Mike Ryder
October 10, 2025

Rob was very helpful being able to get my truck in quick for a NYS inspection! More

by Garrett V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
October 09, 2025

Was not a good first experience for vehicle maintenance. Didn't know that I had an appointment but I had received a phone call, emails and a reminder text. More

by kosteen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Tabeek, Rob Linge
October 01, 2025

From Jim Breward (Used Truck Manager) to Paul Tierno and Adam Crawford (Sales) this team works like a well oiled machine. It is always a pleasure to work with them. They are flexible and attentive to my More

by mlabosky1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Breward, Adam Crawford, Paul Tierno
Oct 01, 2025 -

Matthews GM Center responded

Hi- We're happy you found Paul and Jim to be so supportive during your experience here at Matthews GMC. Thank you again for choosing Matthews GMC and we hope to see you again.

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