Matthews GM Center
Vestal, NY
Filter Reviews by Keyword
By Type
587 Reviews of Matthews GM Center
Fred & Jim, super friendly. Gave practical advice with an accent of humor in it! Using excellent communication skills, Jim taught me how to program a new key (and I am a low-tec Gave practical advice with an accent of humor in it! Using excellent communication skills, Jim taught me how to program a new key (and I am a low-tech female senior citizen)! Fred helped guide me to the correct key at an affordable price! Tho' a woman w/low mechanical knowledge, Fred & Jim did not in any way make me feel 'talked down to'. Instead, I got an education in how to practically and affordably maintain the functioning of our Savana van by keeping it well-serviced. Fred listened to our request and double checked when it last had its tires rotated. Fred then called our cell phone when there was a question re: possible battery replacement. And he called when the service was done. Husband and I are 100% satisfied with our interactions with GMC's Service Dept. Thank you for being there for us when our van and we need you! We cannot always afford all of the services our van needs (at the time), but we do our best to have done what our budget allows. We very much appreciate the coupons mailed to us! P.S. "Could you say a little more' questions need 'Excellent' as the top rating! More
I have only been to Matthews a few times, but each time the service was excellent. Rob Linge was very patient and answered all my questions. It is refreshing to deal with a dealership that really cares ab the service was excellent. Rob Linge was very patient and answered all my questions. It is refreshing to deal with a dealership that really cares about the customer! More
Fred was great, the Matthews experience never lets us down. First time having my wife’s car that was purchased at a different dealership serviced at Matthews, great customer service and attention to our down. First time having my wife’s car that was purchased at a different dealership serviced at Matthews, great customer service and attention to our needs. More
Rob was helpful and easy to deal with, contacted us on any issues and answered our questions. I would recommend this service department to anyone any issues and answered our questions. I would recommend this service department to anyone More
Cole and Adam were very pleasant to work with. Cole remained very communicative throughout the entire process of test driving, negotiating, and purchasing the car. He answered all questions and ad Cole remained very communicative throughout the entire process of test driving, negotiating, and purchasing the car. He answered all questions and addressed all of my concerns promptly. An unexpected issue arose, which Cole & Adam sought to resolve quickly, efficiently, and professionally. My husband and I were well treated at Matthews GMC, our first experience buying a car from this dealership. And I LOVE my new GMC Terrain!! More


