Matthews GM Center
Vestal, NY
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587 Reviews of Matthews GM Center
The service guys were fine. It was a recall appointment. My reason for the single star is that (and this is my own fault as well, as I NEVER allow the dealer to do ANYTHING I ca It was a recall appointment. My reason for the single star is that (and this is my own fault as well, as I NEVER allow the dealer to do ANYTHING I can, for this very reason). They told me my Engine Air filter was very dirty, so I went ahead and gave permission to change it (like a 5 minute job and a $23 filter). I know the price because I looked up the EXACT filter at Autozone. THey charged me $97 to change an air filter! This is a $23 dollar filter and a 5 minutes job. HOW this correlates to a $59 charge for the air filter and $30 in labor beats me. BUT, as I said, this is just as much my fault because I know better and I did not ask how much it would be. This mistake WON'T EVER happen again. More
Great service department, very accommodating, helpful, work done without callback problems, service writers are a pleasure to deal with. Very pleased dealing with Jeff. work done without callback problems, service writers are a pleasure to deal with. Very pleased dealing with Jeff. More
Great customer service! Bill and Adam were professional and helpful with every detail involved in the transaction. The vehicle is fantastic! I was given a fair price on t Bill and Adam were professional and helpful with every detail involved in the transaction. The vehicle is fantastic! I was given a fair price on trade-in, their vehicle program packages are great offers. I have bought again from Matthews and would suggest them to anyone! More


