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Matthews GM Center

Vestal, NY

4.8
587 Reviews
Call Dealership (607) 798-8000
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3721 Old Vestal Rd

Vestal, NY

13850

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587 Reviews of Matthews GM Center

January 21, 2025

Went in to service the brake pad monitor. Needed rear pads and rotors. Took 3 hours to get this done even though i had an appointment. No way should this take that long. More

by JRF656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Salvemini
Report | Print
Jan 22, 2025 -

Matthews GM Center responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to Service Manager, Mike Ryder at 607-729-6266.

January 19, 2025

Very friendly & knowledgable staff. The shuttle car driver is a former service adviser that is also very knowledgeable More

by pgriffithmgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta, Jim Breward, Adam Crawford, John Quick, Naidira Ramit, Bill Tabeek, Paul Tierno, Rob Linge, Jim Rodgers, Tim Cseledy
Report | Print
Jan 22, 2025 -

Matthews GM Center responded

Hi, Thank you for the 5 Star Review and your business!

January 16, 2025

I have been a customer for several years and have always been very well taken care of. More

by Karpy15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy - Mechanic 5 stars, Jim Breward, John Quick, Rob Linge, Jim Rodgers, Mike Ryder
Report | Print
Jan 17, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 15, 2025

Once again I received fast and courteous service. Fred made sure everything I needed worked on was completed satisfactorily. More

by Lecampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth, Jim Rodgers
Report | Print
Jan 16, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with Fred! Thank you for your business and the great review!

January 13, 2025

Always a friendly place to do business. buying a new car is hassle free. Service department is excellent. I’ve been buying cars for the last 30 years at Mathews. More

by Hjleduc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gaeta, Jim Rodgers, Andy Salvemini
Report | Print
Jan 14, 2025 -

Matthews GM Center responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 08, 2025

We had an excellent car buying experience! Our salesman John Quick was very knowledgeable, helpful, and easy to work with! More

by msimek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Quick
Report | Print
Jan 09, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with John Quick! Thank you for your business and the great review!

January 08, 2025

I wouldn’t take my cars any where else, everyone is so friendly and helpful! More

by AMYMILLER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge, Mike Ryder
Report | Print
Jan 08, 2025 -

Matthews GM Center responded

Hi Amy- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

January 03, 2025

For 18 years we have not gone to a different Dealership because of David Reyes. More

by RLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Reyes, Paul Tierno, Mike Ryder, Tony Hogan
Report | Print
Jan 06, 2025 -

Matthews GM Center responded

Hi- We’re so glad to hear you had a great experience with David! Thank you for your business and the great review!

December 23, 2024

Scheduling an appointment to getting the work completed is so simple. Work is completed on time More

by KARIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tierno , Bob Gaeta, Jim Breward, Adam Crawford, Fred Hobarth, Rob Linge, Jim Rodgers, Darby Matthews, Mike Ryder, Patrick Filan, Tony Hogan
Report | Print
Dec 27, 2024 -

Matthews GM Center responded

Hi Karin- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 21, 2024

Please eliminate a mandatory response here. Just a simple rating should be enough. Usually won’t fill these out but did so because of Jim and Fred’s great service More

by FRANKMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth, Jim Rodgers
Report | Print
Dec 23, 2024 -

Matthews GM Center responded

Hi Frank- We’re so glad to hear you had a great experience with Jim and Fred! Thank you for your business and the great review!

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