Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews GM Center
Vestal, NY
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
587 Reviews of Matthews GM Center
March 30, 2026
I had a scheduled 9 o’clock appointment and at the time I was very clear that I needed to be out of there by 10:30. It was an easy appointment – oil change, and tire rotation. Despite texting for updates and was very clear that I needed to be out of there by 10:30. It was an easy appointment – oil change, and tire rotation. Despite texting for updates and not hearing anything, I stopped someone and reiterated I needed to be out of there by 10:30. My car was done at 10:40. Unacceptable. More
by SUESTEVEPAT
Verified CustomerEmployees Worked With
Jeffrey was the name on the text that I received. However, that person never texted me back.
March 27, 2026
Always efficient, very kind people, do a great job. Very happy with the service! Will most likely buy my next car there due to the great service. Very happy with the service! Will most likely buy my next car there due to the great service. More
by SOSPELT
Employees Worked With
Fred Hobarth, Rob Linge
March 27, 2026
great experience with Bill, he explained all of the features on the truck in great detail, making sure i understood everything and answered my call for clarification on some items, thanks Bill features on the truck in great detail, making sure i understood everything and answered my call for clarification on some items, thanks Bill More
by rconklin1
Employees Worked With
Adam Crawford, Bill Tabeek
March 25, 2026
Matthews provides great services for my vehicles and also provides clean and comfortable waiting areas for a pleasant experience. The staff are all friendly and professional as well. It’s a very important provides clean and comfortable waiting areas for a pleasant experience. The staff are all friendly and professional as well. It’s a very important consideration when buying your vehicle as most other dealerships are not as accommodating. More
by LIZNSHEP
Employees Worked With
Jim Rodgers
March 23, 2026
great service and sales. all concerns are always addressed. everything always completed in timely manner, with updated on progress. new vehicle purchases are always explained all concerns are always addressed. everything always completed in timely manner, with updated on progress. new vehicle purchases are always explained as are there features More
by ARONMEE
Employees Worked With
Mike Ryder
March 23, 2026
Best service you could ever get all the people are excellent and very helpful and they get the job done quickly excellent and very helpful and they get the job done quickly More
by CROWLEYPAT
Employees Worked With
John Quick, Bill Tabeek, Paul Tierno, Fred Hobarth, Rob Linge, Jim Rodgers, Tim Cseledy, Cole Lewis, Andy Salvemini, Kelsey Freeman
March 23, 2026
The customer service was terrible. I was given the run around about costs oil change and rotation. Over charged for every service done. Will never take my truck there again nor will I I was given the run around about costs oil change and rotation. Over charged for every service done. Will never take my truck there again nor will I buy another vehicle there again!!! Up to this point I bought 2 vehicles from Matthews but never again. I was ripped off. More
by ABH5676
Employees Worked With
Service Dept Employees
March 20, 2026
I have had both of my vehicles serviced at Matthews, and each visit has left me with a positive impression of the service provided. From original call with a pleasant person answering, to the professional s each visit has left me with a positive impression of the service provided. From original call with a pleasant person answering, to the professional service advisor and technicians completing the work. More
by PAUL@KFINSAGENCY.COM
Employees Worked With
Rob Linge
