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Matthews GM Center
Vestal, NY
587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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587 Reviews of Matthews GM Center
March 20, 2026
bought a 2022 gmc terrain but their was no spare key. dealership ordered one and it came in but it took close to 2 hours to program it.I thought that was a little long,but what the xxxx do i know! dealership ordered one and it came in but it took close to 2 hours to program it.I thought that was a little long,but what the xxxx do i know! More
by mikekacher
Verified CustomerEmployees Worked With
Jim Rodgers
March 16, 2026
Salesman was good. But spending 85k on a truck and pay for undercoat and they sprayed over the salt that was on the truck from test drives. Falls off and exposes the sa But spending 85k on a truck and pay for undercoat and they sprayed over the salt that was on the truck from test drives. Falls off and exposes the salt. Took back to have fixed. Was told it was ready and they did nothing. So had to have someone drive me back and fourth multiple times for nothing. Still not fixed. Had to wash the undercoating off (literally falls off with pressure washer since they sprayed over salt) myself and spent $160 on fluid film to it myself. More
by TKNAPP94
Employees Worked With
Andy Salvemini
March 14, 2026
Jeffrey and the rest of the service team are super friendly and helpful! If I’m waiting for my vehicle rather than leaving, I never wait for an extended period of time which is great. friendly and helpful! If I’m waiting for my vehicle rather than leaving, I never wait for an extended period of time which is great. More
by DEANN_12
Employees Worked With
Jeffrey
March 13, 2026
My family has purchased at least 7 cars from Matthews over the years, we always have them serviced at this dealership. They schedule appropriately, keep you informed, give you options on your maintenance over the years, we always have them serviced at this dealership. They schedule appropriately, keep you informed, give you options on your maintenance and do it all with good humor. Car maintenance is never an easy business but they make it painless. More
by JUDGELEHMANN
Employees Worked With
Jim Rodgers
March 09, 2026
I made an online appointment, upon arrival staff asked why I was there and what was needed. Being aware of scheduled appointments would go along way. Service was scheduled for 9 AM. Did not hear from a why I was there and what was needed. Being aware of scheduled appointments would go along way. Service was scheduled for 9 AM. Did not hear from anyone by 3:30 PM; called the dealership, and it had just been taken in for service 15 minutes prior. Stated it would be done by 4:00 PM. Arrived at 4:00 PM, and service was just completed, but the paperwork was not completed. Waited until 4:15 PM to receive my vehicle. Upon receiving my paperwork from the service department, I was not informed of what was done or whether anything was found wrong. Overall was not impressed with the GMC side of things. More
by TODDALLIS
Employees Worked With
Andy Salvemini
March 06, 2026
They are amazing, great customer service very knowledgeable. Place was so clean and everyone is friendly. Saw car online everything was done by phone prior to me going to dealership and everythin knowledgeable. Place was so clean and everyone is friendly. Saw car online everything was done by phone prior to me going to dealership and everything was ready for me to sign. More
by CHERYLBURKHEAD
Employees Worked With
Adam Crawford, Paul Tierno
