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Matthews GM Center

Vestal, NY

4.8
587 Reviews
Call Dealership (607) 798-8000
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3721 Old Vestal Rd

Vestal, NY

13850

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587 Reviews of Matthews GM Center

June 23, 2023

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by kmooney10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
Report | Print
Jun 26, 2023 -

Matthews GM Center responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 20, 2023

Excellent service. They are right on top of their jobs. Very honest and open with me More

by AAMMILES
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
Report | Print
Jun 20, 2023 -

Matthews GM Center responded

Thank You for your response. Bob Gaeta General Manager

June 19, 2023

Always a good experience, on time and easy to schedule an appointment on line. AND the Birch Beer is fantastic. Thank you Scott, see you soon ! More

by ADIXON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 20, 2023 -

Matthews GM Center responded

Thank you for taking the time to respond. Bob Gaeta General Manager

June 19, 2023

Good communication and up front conversation about the diagnosis process and potential cost was appreciated. More

by luv2golf8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Perry Griffith, Fred Hobarth
Report | Print
Jun 20, 2023 -

Matthews GM Center responded

Thank you for the the positive review . Bob Gaeta General Manager

June 14, 2023

Experience was excellent. Our salesman David Reyes was very helpful and friendly. Would definitely recommend dealership to friends More

by Jdman1969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Reyes
Report | Print
Jun 14, 2023 -

Matthews GM Center responded

Thank you for taking the time to send in your positive experience with David. Bob Gaeta General Manager

June 13, 2023

Very professional. Everyone was helpful and polite… They kept me informed when my car would be ready. More

by rohmann69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Tabeek, Scott Sorbello
Report | Print
Jun 13, 2023 -

Matthews GM Center responded

Thank you for taking time to let us know how your experience went. We appreciate your feedback .. Bob Gaeta General Manager

June 13, 2023

Scott was very communicative and helpful. Very clear with what he was communicating and made sure I understood the process. More

by dawn6barkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 13, 2023 -

Matthews GM Center responded

Thank you for your response.. Bob Gaeta General Manager

June 07, 2023

Truck was not ready when promised, and problem wasn’t mentioned until I showed up to pick up truck. More

by MRGREENMAN2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Hobarth
Report | Print
Jun 07, 2023 -

Matthews GM Center responded

I am very Sorry for the experience you had with the service center at our - Cadillac - GMC - Buick - Dealership . I would like to look into what transpired while your vehicle was here for service and what caused us to drop the ball , and try to correct the issue going forward. Please feel free to call me on my cell 607-760-8535 or send back reply. Thank You Bob Gaeta General Manager

June 07, 2023

This was the first time that I worked with Jim. My standard was Perry who has retired. The quality of service is my number one criteria when selecting a dealership. More

by Willie1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Rodgers
Report | Print
Jun 07, 2023 -

Matthews GM Center responded

Thank you for the review , hopefully Jim will live up to Perry's standards in the future . If not please let me know .Thank You for the feedback Bob Gaeta General Manager Matthews GM Center

June 07, 2023

Everything was Great. I would definitely recommeng Matthews to any of my Friends or Family More

by twegmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sorbello
Report | Print
Jun 13, 2023 -

Matthews GM Center responded

Thank you for the feedback. Bob Gaeta General Manager

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