Matthews GM Center
Vestal, NY
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587 Reviews of Matthews GM Center
Very disappointed in service here. I've taken my truck there twice for oil change/tire rotation. I dropped the truck off at 630 am to pick up at 330pm. The first time the service wa I've taken my truck there twice for oil change/tire rotation. I dropped the truck off at 630 am to pick up at 330pm. The first time the service wasn't completed until 530pm so i sat in waiting room for 2 hrs. The second time it wasn't ready till 4 pm. Even more frustrated when i realized after getting home they had time to remove my lisence plate holder with the selling dealers name on it without asking. It had to go back for warranty work(door sensor) and again dropped off at 630 am. The truck this time would not be ready at all that night after being told when scheduling it would be a quick fix. They did provide me with a loaner after I voiced my frustrations. Very poor communication, would have been bummed to have to make new arrangements but would not have been so fruatred if they just called and said we dont have time today and need to reschedule. After speaking with others who have experienced similar issues here I will be taking my business elsewhere for service and purchasing any future new vehicles. More
Adam and Paul and Mike,made the experience nice and smooth,even mark and bob were involved,it was highly appreciated,the team work was a pleasure. Thank you I will be back soon smooth,even mark and bob were involved,it was highly appreciated,the team work was a pleasure. Thank you I will be back soon More
Outstanding service done by Andy! Has always taken care of me and my truck. Keeps me updated on the progress of my truck and checks for recalls. Andy is definitely an asset to the GMC Has always taken care of me and my truck. Keeps me updated on the progress of my truck and checks for recalls. Andy is definitely an asset to the GMC service center and GMC Mathews. It is great doing business with him and the team. More


