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Matthews Import Center / Subaru / Kia
Vestal, NY
592 Reviews
Matthews Subaru has an award-winning reputation. We are all about treating our Customers with the respect they deserve. We have a BIG selection of New, Certified and Preowned vehicles all priced transparently. BIG selection, Zero hassles. Matthews Means More. Every Day. Every Way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 592 reviews
October 09, 2024
Service department was well organized, polite and very helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout t helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout to me. Efficient quick job. More
by aclark23
Verified CustomerEmployees Worked With
October 08, 2024
I knew what car I wanted, but not the options and Kyle made it very clear and therefore an easy decision for me. I appreciate that everyone I spoke with realizes that I may have questions down the road. made it very clear and therefore an easy decision for me. I appreciate that everyone I spoke with realizes that I may have questions down the road. More
by sjenkins3498
Employees Worked With
Other Employees :
Nick (don't remember last name; I will meet with him in 2 weeks)
October 08, 2024
I stopped in because of a problem with an engine oil light coming on a couple months after extensive work done on the engine seals. The levels were checked and corrected and she explained why the light light coming on a couple months after extensive work done on the engine seals. The levels were checked and corrected and she explained why the light would come on so soon. I'm Very satisfied. More
by chamlin1
Employees Worked With
October 08, 2024
Friendly, caring, efficient, thorough Satisfaction courtesy, helpful informative clean scheduling Knowledgeable polite Thankful quick educational courtesy, helpful informative clean scheduling Knowledgeable polite Thankful quick educational More
by jchikunguwo
Employees Worked With
October 07, 2024
Very thankful for warranty as it covered my transmission parts and very grateful that there were no out of pocket expenses parts and very grateful that there were no out of pocket expenses More
by ddawnyb
Employees Worked With
October 07, 2024
I'm not fond of car dealers. I used their online inventory to find what I was interested in and had questions so I went there and got their expert on that car. The people there a I used their online inventory to find what I was interested in and had questions so I went there and got their expert on that car. The people there are friendly and helpful beyond normal. The buying process went well and they did everything they said they would do. ( I consider myself a difficult customer. ) More
by ROGER+EV
Employees Worked With
October 05, 2024
Excellant sales and service, and knowledgeable salesman. I have bought many cars from Matthews. Always a great experience. salesman. I have bought many cars from Matthews. Always a great experience. More
by RBARNER1
October 04, 2024
Rich French was fantastic, I couldn't have asked for a better experience at Matthew's kia! better experience at Matthew's kia! More
by ericat2113
October 04, 2024
Very good selection of vehicles and competent sales force. Always a positive experience when purchasing from Mathews. force. Always a positive experience when purchasing from Mathews. More
by timtonya2
October 04, 2024
I was very impressed the moment I walked through the door. I was welcomed by the general manager. He directed me to a salesman. Kyle was very easy to work with. He answered all my questions and followed door. I was welcomed by the general manager. He directed me to a salesman. Kyle was very easy to work with. He answered all my questions and followed up with a phone call. The customer service was the best I have ever received when purchasing a new vehicle.I travel an hour to the dealership but it is well worth it. More
by jskruser
