Matthews Import Center / Subaru / Kia
Vestal, NY
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592 Reviews of Matthews Import Center / Subaru / Kia
Rob, the sales contact was friendly and helpful and got what I asked for. Since i purchase a new car infrequently I would have appreciated knowing the procedures changed - for example needing a certified what I asked for. Since i purchase a new car infrequently I would have appreciated knowing the procedures changed - for example needing a certified check to finish the purchase. This is my third Subaru from Matthews so there must be a reason why I return. Thanks More
Friendly & knowledgeable Staff, my Vehicle was completed in a timely manner. I would Highly Recommend Matthew's Subaru to friends and family, A+++ in a timely manner. I would Highly Recommend Matthew's Subaru to friends and family, A+++ More
SERVICE DEPT. I am extremely happy with the Import/Kia Service Department. They treat me with respect, courtesy and don't try to sell me services I don't need at I am extremely happy with the Import/Kia Service Department. They treat me with respect, courtesy and don't try to sell me services I don't need at the time. They keep me informed of my car's maintenance needs that will be needed in the future. I bought my Toyota from Matthews and even though Matthews does not sell that brand, Matthews has always been upfront as to what services they can and cannot perform on my car. The 2 local Toyota Dealers have NOT treated me well at all and one has even lied to me and laughed in my face. In my 30 years of being a customer, i have NEVER experienced anything remotely like that at any Matthews service department I have visited. The service advisor, Wayne Truesdale, has serviced all of my vehicles for many years. More
The part was here this time. They installed the recall part in an efficient timely manner . So , in and out, in a reasonable time frame. A comfortable waiting area also helped to They installed the recall part in an efficient timely manner . So , in and out, in a reasonable time frame. A comfortable waiting area also helped to pass the time More
The service was great. Very easy to talk with the sales staff, who answered all my questions and made the experience enjoyable. Very easy to talk with the sales staff, who answered all my questions and made the experience enjoyable. More
The Service Dept. is awesome. I only look at this dealership when I want to trade in my Subaru. Everyone is helpful. My last visit was for low tire pressure and I had is awesome. I only look at this dealership when I want to trade in my Subaru. Everyone is helpful. My last visit was for low tire pressure and I had a screw in my tire. They fit me in and got it fixed. This is why I am a return customer. It is not just about the sale of the car /it is how dependable the service Dept. is in taking care of you after the car is purchased. More

