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Matthews Import Center / Subaru / Kia
Vestal, NY
592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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592 Reviews of Matthews Import Center / Subaru / Kia
Verified Customer
September 22, 2023
The dealership is always responsive and repairs are well done. I wish they would go over the repairs and bill when I pick up my car- rather than just having me pay the bill and send me off to look for my ca done. I wish they would go over the repairs and bill when I pick up my car- rather than just having me pay the bill and send me off to look for my car. More
by patfollette
Employees Worked With
Michele Hayes
September 22, 2023
Excellent service, always can rely on the service department for quality, quick work. They always communicate next steps and when the vehicle is finished! Matthews import service is the best around! department for quality, quick work. They always communicate next steps and when the vehicle is finished! Matthews import service is the best around! More
by jconner7146
Employees Worked With
Dillon Affatatto, Marissa Kuklish, Joe Nugent
July 14, 2023
This was our 4th new vehicle purchase from Matthews Subaru and each time it was a pleasure dealing here. The last three vehicles we dealt with Lee Brown who has always been great to deal with. Subaru and each time it was a pleasure dealing here. The last three vehicles we dealt with Lee Brown who has always been great to deal with. More
by d.a.armstrong50
Employees Worked With
Lee Brown
November 25, 2019
A fantastic exsperience My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands that we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn’t fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I’m happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn’t on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we’ve run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we’d gone through what I’d call a normal car buying process. This was so far removed from any experience we’ve had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you’re looking for a car, I’d recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick. More
by TomD
Employees Worked With
Brian Chadwick
