Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Matthews Import Center / Subaru / Kia

Vestal, NY

4.9
592 Reviews
Call Dealership (607) 729-6261
View Awards

3013 Vestal Road

Vestal, NY

13850

Directions

By Type

592 Reviews of Matthews Import Center / Subaru / Kia

August 08, 2024

They did a good job but it took much longer than expected . They body shop should talk to the parts department and order parts ahead of time More

by jrai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Carlson, Chris Mondolfi, Michele Hayes
Print
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We appreciate your business!

August 08, 2024

I had a wonderful experience with purchasing my new vehicle! Everyone was so helpful! Thanks! More

by wbutcher1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stica, Mike McNeal
Print
Aug 09, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

August 05, 2024

Great customer service and they kept me in the loop throughout the day regarding my car. More

by devoh1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi devoh1976, Thank you foe the 5 Star Review and your business!

August 04, 2024

So far they have provided excellent service every time. All work was done correctly the first time. More

by lrn_nsn007
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Finta
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi lrn_nsn007, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 04, 2024

I really like that Matthews offers drive up service. Just have to get there early. They had my car in and out in about an hour. More

by dmertz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He is not pictured abd I didn't get his nsme
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi dmertz1, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

August 04, 2024

I arrived at the dealership and was immediately greeted by friendly and knowledgeable staff. Always enjoy waiting in the waiting area. It’s clean, comfortable and convenient. More

by swimcoachusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gil Milard, Chris Mondolfi
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi swimcoachusa, Thank you for the 5 Star Review and your business!

August 04, 2024

The whole team was very kind and easy to work with. Bill Allen specifically was very helpful through the process of my first purchase and gave great conversation while we were waiting. More

by Jack Miller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey, Bill Allen
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Jack, We’re so glad to hear you had a great experience with Bill Allen! Thank you for your business and the great review!

August 02, 2024

Jamal is awesome at what he does. Remembered me after not seeing him for a while, kept me updated on how my car was doing when being serviced, and is always very kind!! More

by A_sullivan10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
Print
Aug 06, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi A_sullivan10, We’re so glad to hear you had a great experience with Jamal! Thank you for your business and the great review!

July 30, 2024

The service is always good. My complaint was addressed but not resolved. Brake noise, mechanic put new pads on calling the first pair defective. I went to the complimentary ca More

by AELLIS90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele Hayes
Print
July 30, 2024

Chris and the team did a great job meeting our needs. The new car we selected actually had some damage. They were able to source the exact same car from another dealer. More

by keith.hausser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris McAndrew
Print
Jul 31, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi keith.hausser, We’re so glad to hear you had a great experience with Chris! Thank you for your business and the great review! We hope you enjoy your new ride.

1
...
8
9
10
...
60