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Matthews KIA of Blakely - Service Center

Blakely , PA

4.7
227 Reviews

227 Reviews of Matthews KIA of Blakely - Service Center

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August 14, 2024

They put stuff on work order that dosent get completed. Say they rotated tires but never did! More

by chrismontafia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Salinas
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2024

The young man seemed to be new and did not know any answers to my questions. But did not even ask someone else. That was frustrating. Though Brandon in parts was very pleasant and helpful. More

by luvspengys9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Salinas
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

Very unhappy with lack of communication, service time and overall customer experience. We have been collectively without a vehicle for a month, with two separate visits for the same issue, which was not addr More

by LIMITLESS26
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Masters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Mazzei
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Salinas
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2024

It is professional dealer, That is pressuring you, In buying, In something, you don’t needed. More

by NONAME10000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Matthews KIA of Blakely responded

Hi NONAME10000, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to us at 570-382-3297.

August 13, 2024

Several years ago, this dealership was recommended to me by a former coworker and I have been coming here ever since for oil changes and car repairs. I am satisfied with the service and would recommend thi More

by KATHYCRRR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig, Austin
Aug 14, 2024 -

Matthews KIA of Blakely responded

Hi KATHYCRRR, We’re so glad to hear you had a great experience with us! We appreciate your continued business and the 5 Star Review!

August 13, 2024

Very nice, had everything ready and ready in great time. Car was clean when ready More

by MRSPKRIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Matthews KIA of Blakely responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

August 10, 2024

always friendly and helpful. had a screw in my tire fixed no problem.also did oil change,inspection while I was there. More

by PDEE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi PDEE46, Thank you for the 5 Star Review and your business!

August 09, 2024

Never a bad experience here. They are always very pleasant and super helpful. Inspection and routine maintenance, and it was done quicker than anticipated. More

by ssimmonette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi, Thank you for the 5 Star Review and your continued business!

August 09, 2024

The charge for inspection and oil charge is $150 more than other local places The service was performed , but cost is a lot more . More

by mariaelena281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Matthews KIA of Blakely responded

Hi mariaelena281, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to tellus@matthewsauto.com

August 08, 2024

Service visit was to compete a recall to replace reverse camera. Work was completed in about an hour, they also finished the visit with a complimentary car wash. The wait went quickly in their comfortable, More

by tvanko001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Matthews KIA of Blakely responded

Hi, We’re so glad to hear you had a great experience with our team at Matthews Kia of Blakely! Thank you for your business and the great review!

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