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Matthews Kia of Greece - Service Center
Rochester, NY
498 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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498 Reviews of Matthews Kia of Greece - Service Center
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July 30, 2025
I attempted several times to schedule by text per their website stating it’s the preferred method, no response. I called several times to schedule and the phone would just ring. The communication with the website stating it’s the preferred method, no response. I called several times to schedule and the phone would just ring. The communication with the repair shop was vague or non responsive. The customer service rep appeared annoyed when I would inquire about my cars repair. Truly disappointing! More
by ewassinger429
Verified CustomerEmployees Worked With
Angelica
July 28, 2025
I have had several services done with this dealership with great results every time. The service department has always been friendly and informative. My wait is usually what I’m told it will be. I’m alwa with great results every time. The service department has always been friendly and informative. My wait is usually what I’m told it will be. I’m always very satisfied with my service. Angelica Marcial is always very personable, which makes me feel comfortable with my visit. More
by rmerritt99
Employees Worked With
Angelica Marcial
July 24, 2025
Always have good comments about Matthew's. They are friendly and deliver in a timely matter. They are friendly and deliver in a timely matter. More
by STARCHASSR
Employees Worked With
July 23, 2025
They were honest about what needed to be done to my car and approximately how long it would take. Fast, efficient and courteous. Thank you and approximately how long it would take. Fast, efficient and courteous. Thank you More
by dawn.brinson
Employees Worked With
July 22, 2025
The service needs to communicate better with customers. Also need to do a better job on services Also need to do a better job on services More
by qbwolfbear
July 21, 2025
Brain Salmonella sales manager does care about the customers and try come to to resolve. So he does explain. customers and try come to to resolve. So he does explain. More
by qbwolfbear
Employees Worked With
July 20, 2025
They always have been prompt getting the work done when there is a recall. This time they have not done any work yet, we are waiting for the parts to come in, and hopefully it will be great work. there is a recall. This time they have not done any work yet, we are waiting for the parts to come in, and hopefully it will be great work. More
by razsa57
Employees Worked With
I don't know who I spoke to over the phone
July 17, 2025
Quick, efficient, very friendly, clean and super good at what they do. wouldn't take my car anywhere else what they do. wouldn't take my car anywhere else More
by hendrixr21
Employees Worked With
