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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
444 Reviews
Call Service Center (585) 720-8000

444 Reviews of Matthews Kia of Greece - Service Center

Sort by
August 03, 2024

Fast, courteous check in…took 2 service bookings to figure out why our cabin fan ran when car was turned off which was a normal function but no one in service knew if this functionality More

by ttgblues
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper, Christian Rambali
Report | Print
Aug 06, 2024 -

Matthews Kia of Greece responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Catelli or Service Manager Ron Kyle) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

July 30, 2024

We purchased two vehicles from them in the past few months. No issues at all. More

by darzy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Rambali
Report | Print
Jul 31, 2024 -

Matthews Kia of Greece responded

Hi darzy55, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new rides!

July 29, 2024

Immediate service attention. Timely work. Accurate assessment. Reasonable pricing. Great explanation of work done. I would go back for service. More

by VARDABASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 31, 2024 -

Matthews Kia of Greece responded

Hi VARDABASH, Thank you for the 5 Star Review and your business!

July 28, 2024

This dealership is reliable, the workers are courteous and go above and beyond for their customers. More

by ALMACR_79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Matthews Kia of Greece responded

Hi almacr_79, Thank you for the 5 Star Review and your business!

July 27, 2024

Had an appointment for a car inspection it took 90 minutes which I thought was long. More

by susan.jsiwicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 29, 2024 -

Matthews Kia of Greece responded

Hi Susan.jsiwicki, Thank you for your feedback. We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out! We appreciate your business.

July 26, 2024

Service dept was great. Didn’t have to wait long at all. Greeted as soon as I got there. Made next appt for January. And my car was shiny clean when done. I really liked t More

by cynthmarie1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
July 21, 2024

Salesman did a good job They did all right manager could have been a little more pleasant More

by MJOC1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Greco
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi MJOC1013, Thank you for your feedback. We're so glad to hear you had a great experience with Joe! We appreciate your business and hope you enjoy your new ride!

July 20, 2024

Everyone is very friendly and helpful. I feel like family when I'm there. I never have to worry about something being wrong with the car. I'm always in good hands. More

by cmichelsen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Hooper
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi cmichelsen52, We're so glad to hear you had a great experience with us! Thank you for the 5 Star Review and your business!

July 17, 2024

Very excellent on-time service appointment. Courteous and prompt, and, a car wash was included!! More

by SKIPEVON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi SKIPEVON01, Thank you for the 5 Star Review and your business!

July 16, 2024

Great experience this time. My service advisor Brent went above and beyond in helping me with an extended warranty claim. I was kept informed and notified of the next steps. More

by JONES.KRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Report | Print
Jul 22, 2024 -

Matthews Kia of Greece responded

Hi Jones.Kristina, We’re so glad to hear you had a great experience with Brent! Thank you for your business and the great review!

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