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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
444 Reviews
Call Service Center (585) 720-8000

444 Reviews of Matthews Kia of Greece - Service Center

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July 11, 2024

Got me in super quick for an appointment but the service once in was not great. Delays and miscommunication as well as vehicle not being ready when promised More

by jasondorofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 12, 2024 -

Matthews Kia of Greece responded

Hi jasondorofy, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

July 08, 2024

Was treated with respect and not try to rip me off! Told me everything the auto needed but did try to push me. More

by RFBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 08, 2024 -

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business.

July 07, 2024

The dealership is a good place to go for Sales and Service and the People. More

by HOOTEE1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for the perfect review!

July 05, 2024

Overall pretty satisfied. Service department pretty much on time. I don’t like the constant upsell More

by caldiero_al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 05, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for your feedback. Thank you for your business and the 5 Star Review!

July 01, 2024

The appointment was on time and took care of the things I was there for along with some computer upgrade patches in a timely manner I was very satisfied. More

by hicks6989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 02, 2024 -

Matthews Kia of Greece responded

Hi hicks6989, Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

June 30, 2024

Service manager was attentive after being car back a second time in a week. Always friendly, but wait time on phone should improve. More

by BATEMAN.DARLENE
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jul 02, 2024 -

Matthews Kia of Greece responded

Hi Bateman.Darlene, We’re so glad to hear you had a great experience with our service department! Thank you for your business and the great review!

June 28, 2024

I contacted Kia Customer Service, Case #16458859 on 06/13/2024 regarding numerous issues with my 8000 mile maintenance service. Still no call back. Shame on you and Kia Customer Service More

by guthcarl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Pieters
Report | Print
June 21, 2024

Great place to purchase a vihicle where qulified service reps help you choose the right vihicle for all your needs..Also mantaining 100% mantenance service . More

by MKELLY40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Bradley Hooper, Ryan Allen
Report | Print
Jun 26, 2024 -

Matthews Kia of Greece responded

Hi MKELLY40, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

June 19, 2024

They did everything that was needed for this appointment, in record breaking time and on time. More

by KANOUSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jun 26, 2024 -

Matthews Kia of Greece responded

Hi KANOUSB, Thank you for the 5 Star Review and your business!

June 18, 2024

Took a long time, but very courteous and helpful. I just wish they had returned my wheel locks to my car since they are clear across the county for me to get them back. More

by SEW424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Jun 19, 2024 -

Matthews Kia of Greece responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We want to ensure you that this not how we do business. General Manager Massimo Castelli or Service Manager Ron Kyle will be reaching out in hopes to rectify the situation.

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