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Matthews Kia of Greece - Service Center

Rochester, NY

4.4
440 Reviews

440 Reviews of Matthews Kia of Greece - Service Center

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January 17, 2024

Worse parts & service department. After 5 times scheduling appts they COULDN'T INSTALL THE ANTI-THEFT PROTECTION in my mom's Kia Sedona. Still waiting for a call back from Joe or Brad More

by Mrs. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
-0 RATE AND TO BRENT ALSO , Joe Kruppenbacher, Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

If your issue has not yet been resolved, please call Service Manager Ron Kyle at 585-720-8000.

January 17, 2024

Matthews Kia has always been on point and honest when I've dealt with them More

by optout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 17, 2024

Very happy about the service they were very attentive and answered every question I had. More

by AQUARIUSBABY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 17, 2024

Awesome service and very efficient and thorough . Friendly and courteous and fast. Great indoor area as well! More

by dbcalarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Polimeni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Zac Richards, Joe Kruppenbacher, Bradley Hooper, Ryan Allen
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 17, 2024

I've always gotten good service! ! Alot of things have changed since Covid!!! No matter where you go !! More

by jocelynhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 13, 2024

This is about Brad Hooper. I had my engine light go on and brought it in the be repaired. They found something dangerous and helped me get Sunbit to pay for the service. Brad h More

by ATANSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

We're glad to hear Brad took excellent care of you! We ready to assist with your next vehicle when you are!

January 09, 2024

They are always efficient, pleasant, and easy to work with. Take good care of my vehicle when brought in, and quick turnaround. More

by SILIVET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 07, 2024

Completed work in a timely manner and called an Uber for transportation back to pick up my vehicle. More

by KEKI0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

January 05, 2024

I thought I already did this but service was excellent. Took care of all the problems I asked them to More

by V_FRAGASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ajay Stevens
Jan 31, 2024 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

December 31, 2023

Dropped off my car at 10:30 am to have the trim around my rear window repaired. 6 hrs later I received a call telling me that they have to order the part and will call me when it comes in. So I will have to More

by SHEKNOWBODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chino
Jan 31, 2024 -

Matthews Kia of Greece responded

We apologize for the delay in our response and appreciate you letting us know. If your matter has not yet been resolved, please contact Service Manager, Ron Kyle at 585-720-8000.

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