Matthews Kia of Greece - Service Center

I have been with Kia for quite some time. I m very happy an satisfied I m very happy an satisfied More

Communication could be better. Sometimes have to call several times to get updates. Seems they are understaffed Sometimes have to call several times to get updates. Seems they are understaffed More

Great Sales Staff, and a Service Department second to none. This is my eighth Kia! none. This is my eighth Kia! More

Excellent wait area. Took car in right away. But took too long to get back to me. Could not fix the car and had to order parts. However, car was fixed in less time than t Took car in right away. But took too long to get back to me. Could not fix the car and had to order parts. However, car was fixed in less time than they informed me. Overall, they do excellent work! More

They are friendly and seem to know their stuff. No other words to say now No other words to say now More

The Supervisor of the service dept @ Kia Mathews Joe is absolutely the best there isn't a issue or concern I have had over the yrs I have been going to Kia Services Joe hasn't been able to give me the best absolutely the best there isn't a issue or concern I have had over the yrs I have been going to Kia Services Joe hasn't been able to give me the best customer service satisfaction. I love kia Service dept the whole team is simply the Best.Denise Lovett. More

Little to no communication. I had to hunt down answers that were not provided. Finally after 5 days of pretty much radio silence I brought my vehicle elsewhere and got a respons I had to hunt down answers that were not provided. Finally after 5 days of pretty much radio silence I brought my vehicle elsewhere and got a response with a solution within hours. More

I love the service department at Matthews Kia, from the greater to the Techs everyone goes above and beyond to take care of me every time I come in for service! The always manage to get me in quickly. even greater to the Techs everyone goes above and beyond to take care of me every time I come in for service! The always manage to get me in quickly. even when I need a last minute appointment. More

The people are amazing, they are kind and willing to answer questions. They tell you how much things will cost and that is what it does. They help you make the best decisions for you and your car. answer questions. They tell you how much things will cost and that is what it does. They help you make the best decisions for you and your car. More

I owned my car since 2016 and never had any issues getting it serviced until May of 2023 when my vehicle had to be towed due an engine issue. I had to call the dealership weekly to get updates on the getting it serviced until May of 2023 when my vehicle had to be towed due an engine issue. I had to call the dealership weekly to get updates on the status of my car. I would have appreciated open communication from the dealership bare minimum even if I only received an estimate for how long my vehicle would be out of commission. I recognize that the dealerships are busy due to recent thefts and vandalism in Rochester but one would assume that communication is the basis of good customer service. More