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Matthews Kia of Greece - Service Center

Rochester, NY

4.5
480 Reviews

480 Reviews of Matthews Kia of Greece - Service Center

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May 16, 2025

Great job in the Service Department. Very pleased with the work and experience. I love making my appointments online. More

by Jpic271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 11, 2025

Great service, I got my car back very quick and on time. Everything was up front before any work was done. More

by Nikosabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Izzy Softic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 10, 2025

They were very responsive to my needs and went above and beyond my expectations for service. More

by scomar2002
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 09, 2025

Very knowledgeable and helpful. The service was exceptional. Will definitely go back to this store. More

by Papovilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 08, 2025

Very courteous and professional. Informative as well They completed our vehicle ahead of time expected More

by kathy.zimmerman
Recommend Dealer
Yes
Employees Worked With
Brent MacArthur
May 09, 2025 -

Matthews Kia of Greece responded

Hi Kathy-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

May 07, 2025

Received a same day appointment for low beam bulb replacement. I needed the fast appointment due to a "fix it ticket" I had received the day before. My car went in at the scheduled time and was don More

by KTHOMAS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : wish I could remember the names of the girl and guy behind the service desk - they were great!
May 08, 2025 -

Matthews Kia of Greece responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 04, 2025

I needed to have some work done on my old Kia. I was using Williams of Elmira before but I had a better experience with your team. You were able to clearly identify and fix my problems the same da More

by tk18
Recommend Dealer
Yes
Employees Worked With
service center
May 05, 2025 -

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 03, 2025

Honestly 2 people keep me coming back. Brian Salamone and Ron Felix. As a business owner I would find a place for both of them to work for me, Solid employees that have brought me back for More

by CALALOGGIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for choosing Matthews Kia of Greece for your new vehicle! We're delighted to hear about your positive experience with Brian and Ron. We appreciate your kind words and look forward to serving you again in the future.

May 03, 2025

Fast, easy, good waiting room. Car wash is a nice touch There is nothing more to say. More

by Unhappy
Recommend Dealer
Yes
May 05, 2025 -

Matthews Kia of Greece responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 03, 2025

Did not try to oversell. Explained in detail what recall was. Vehicle ready sooner than expected More

by LCICCOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Matthews Kia of Greece responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

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