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Matthews Kia of Schenectady
Schenectady, NY
922 Reviews
At Matthews Kia of Schenectady, we have a great selection of New & Used Kias to give you the absolute best variety in Schenectady, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews!
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-up over MSRP, hidden charges OR market rate adjustment fees.
Save money and join our exclusive loyalty program Matthews RewardsPlus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE!
You and your safety are a top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always reading and willing to help! Plus, we'll buy your car-even if you don't buy from us!
Discover Matthews and how Matthews means more. Every Day. Every Way.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 922 reviews
July 27, 2022
Michael was very helpful in locking us in our new K5 and their finance department ensured us a very good rate for the market. Overall great experience without all sales haggling you get from most dealershi their finance department ensured us a very good rate for the market. Overall great experience without all sales haggling you get from most dealerships. More
by JEFFNBETTY0
Verified CustomerEmployees Worked With
Mike Costello
July 22, 2022
Hands down the worst experience I've ever had at a dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closes dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closest dealership. I spoke with them and scheduled and appt for Fri at 8:15am. After not hearing from them all day, I called late in the afternoon to be told by Ken that they had driven it but couldn't recreate the problem. (I had left explicit instructions on how to easily recreate, which they were able to do after following them.) Ken said the master tech could not look at it until Monday, but assured me if I left it over the weekend (inconvenient) he would be sure to get to it. Monday came and went with no call back. I called on Tuesday to be told the master tech had 30+ cars to work on and it might be better to take it to Destination Kia in Albany if I needed it serviced. When I reminded him that he promised me about leaving it over the weekend, etc we again promised that a master tech would look at it. I also asked if they had even popped the hood to see if it was the clamp that my hometown dealership had tightened to correct it the first time. They had not. Called on Wednesday afternoon (after always being promised that Ken would be calling me with a status but never getting a call) to be told the master tech didn't arrive until 1pm, etc, etc. More excuses. But they had run diagnostics and not found anything (I know - my dealership did the same) and contacted Kia and had no outstanding issues that they were aware of. Called Thursday at 3:30pm to be promised the master tech would drive it and look at the clamp and Ken would call me back within the hour. Crickets. I called from 4:30-5pm, either going to silence (no hold music or any indicators to know whether you are in queue or just being ignored forever) or getting a message saying that extension isn't picking up. Finally got upset enough after calling back numerous times to ask the operator to transfer me to the sales manager on duty. He listened to my problem, promised to walk back to service and find out what was going on and call me back within 10 minutes. Finally some customer service! Well, Ken called me back within 10 minutes (and so did the sales guy to make sure someone had called me back) to say they had adjusted the clamp and it made no difference. And it will be weeks before they can do any type of deep diagnosis on it, so again suggested taking it to another dealership. I was done and agreed I'd just come and pick it up. A week completely lost! The icing on the cake was the explanation on the invoice / paperwork I received. "FOUND NO CODES. RAN ENGINE. ROADTESTED. FOUND PERFORMANCE TO BE NORMAL. NO UNUSUAL NOISES FROM THE ENGINE COMPARTMENT. VEHICLE IS OPERATING AS DESIGNED AT THIS TIME." After Ken admitted they were still hearing the noise. More lies. Can't wait to get the survey from Kia! More
by carolynbrunner
Employees Worked With
Ken-Service
July 19, 2022
Doesn’t want to work with the customer as far as pricing trade in and buying the old fashion back and forth with the wizard to get a decent price. trade in and buying the old fashion back and forth with the wizard to get a decent price. More
by FLOUTON4JOHNSON
Employees Worked With
Doesn’t matter
July 18, 2022
The salesman was familiar with the features of the model I was interested , answered all my questions , took care of all the necessary paperwork and transfer of plates , insurance and registration very pr I was interested , answered all my questions , took care of all the necessary paperwork and transfer of plates , insurance and registration very professionally and timely . I drove in with one vehicle and left in my brand new one the same day . Great job Andrew ! More
by TWH7854
Employees Worked With
Andrew Porter
