Matthews Kia of Schenectady

2023 vehicle in for issues. Going on second week, no vehicle to use. Matthew's has no record of me bringing in shortly after purchasing brand new vehicle from Fuccillo for the s Going on second week, no vehicle to use. Matthew's has no record of me bringing in shortly after purchasing brand new vehicle from Fuccillo for the same issues.They don't help at all. You are told to call Hertz. Then all you can do is hope you get reimbursed. When I try to explain, they cut me off. I don't now if because I m a woman, I feel talked down too. When I brought it in I didn't get a chance to completely explain and they are saying if it's this problem it won't be covered by warranty. I felt Fuccillo was much better, that's why I bought a second vehicle from Fuccillo. Now I am left with no customer service. More

It took 4 visits to have the paperwork completed on a basic car buying transaction. basic car buying transaction. More

Hands down the worst experience I've ever had at a dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closes dealership Service Dept. I am in the area for the summer and a recurring issue had popped up with my Kia. I googled and found this to be the closest dealership. I spoke with them and scheduled and appt for Fri at 8:15am. After not hearing from them all day, I called late in the afternoon to be told by Ken that they had driven it but couldn't recreate the problem. (I had left explicit instructions on how to easily recreate, which they were able to do after following them.) Ken said the master tech could not look at it until Monday, but assured me if I left it over the weekend (inconvenient) he would be sure to get to it. Monday came and went with no call back. I called on Tuesday to be told the master tech had 30+ cars to work on and it might be better to take it to Destination Kia in Albany if I needed it serviced. When I reminded him that he promised me about leaving it over the weekend, etc we again promised that a master tech would look at it. I also asked if they had even popped the hood to see if it was the clamp that my hometown dealership had tightened to correct it the first time. They had not. Called on Wednesday afternoon (after always being promised that Ken would be calling me with a status but never getting a call) to be told the master tech didn't arrive until 1pm, etc, etc. More excuses. But they had run diagnostics and not found anything (I know - my dealership did the same) and contacted Kia and had no outstanding issues that they were aware of. Called Thursday at 3:30pm to be promised the master tech would drive it and look at the clamp and Ken would call me back within the hour. Crickets. I called from 4:30-5pm, either going to silence (no hold music or any indicators to know whether you are in queue or just being ignored forever) or getting a message saying that extension isn't picking up. Finally got upset enough after calling back numerous times to ask the operator to transfer me to the sales manager on duty. He listened to my problem, promised to walk back to service and find out what was going on and call me back within 10 minutes. Finally some customer service! Well, Ken called me back within 10 minutes (and so did the sales guy to make sure someone had called me back) to say they had adjusted the clamp and it made no difference. And it will be weeks before they can do any type of deep diagnosis on it, so again suggested taking it to another dealership. I was done and agreed I'd just come and pick it up. A week completely lost! The icing on the cake was the explanation on the invoice / paperwork I received. "FOUND NO CODES. RAN ENGINE. ROADTESTED. FOUND PERFORMANCE TO BE NORMAL. NO UNUSUAL NOISES FROM THE ENGINE COMPARTMENT. VEHICLE IS OPERATING AS DESIGNED AT THIS TIME." After Ken admitted they were still hearing the noise. More lies. Can't wait to get the survey from Kia! More

Doesn’t want to work with the customer as far as pricing trade in and buying the old fashion back and forth with the wizard to get a decent price. trade in and buying the old fashion back and forth with the wizard to get a decent price. More