Matthews Kia of Schenectady

The salesman Andre was very pleasant, professional, and helpful. The Finance Manager (don’t remember his name) was also very nice to work with. The Sales Manager (I think his name was Harold or Howard) helpful. The Finance Manager (don’t remember his name) was also very nice to work with. The Sales Manager (I think his name was Harold or Howard) was a different story. He was rude, sarcastic, and condescending. We went to Fucillo with a particular price point in mind, and knew we were being aggressive. We negotiated a fair price, higher than what we wanted to pay, but we realized that we were getting more bells and whistles than we originally planned to. We were fine with that. We did not expect that our original price would be met, but that’s what negotiations are all about. When we were presented what turned out to be the final offer, I asked if my wife and I could have some privacy to discuss the offer. The sales manager said “Well I have been kicked out of a lot of places, but never my own showroom!”. Very unnecessary comment! I was ready to walk out and go to Destination Kia where maybe we couldn’t have gotten as good of a deal, but at least they are courteous. My wife talked me out of leaving. His rudeness really needs to be addressed! More

I filled out the online deal maker according to my trade. I called to verify that everything I input looked accurate. They confirmed. I set the appointment to come in to make the deal snd so they could look I called to verify that everything I input looked accurate. They confirmed. I set the appointment to come in to make the deal snd so they could look over the car. The number was beyond insulting. I asked to see the manager so I go could ask where he got this number from. He came over with some sarcasm like I was bothering him for buying a car. His response to when I questioned the trade value. “It needs tires”. I agreed it needed tires. I let him know even with tires the number was still far too low. I gave him examples and proof to which I’m savvy with the car market. He looked at me with his smug face and didn’t care. I left and instantly made a deal with destination Kia. 50$ Less per month. Same car, package, miles, etc. Moral of the story- Do your research and be sharp on your game or they will pull one over on you. They lost a sale that sale and any potential sales in the future. I don’t recommend. More

Top notch staff ... no pressure, knowledgeable and willing to go the extra mile to get you what you want . I cant say enough about Fucillo KIA !! willing to go the extra mile to get you what you want . I cant say enough about Fucillo KIA !! More

excellent experience, staff went above and beyond any dealership I have ever dealt with. A very positive interaction. Thank you dealership I have ever dealt with. A very positive interaction. Thank you More

Kenny was easy to work with. Very knowledgeable and efficient and the experience overall was favorable. efficient and the experience overall was favorable. More

During the chip situation, thankfully our salesman Woody assisted us in finding the vehicle we were looking for. assisted us in finding the vehicle we were looking for. More

We came into the dealership and we’re treated with the most amazing, kind and knowledgeable people!! most amazing, kind and knowledgeable people!! More

Michelle Lindeman was terrible when I went in to look for a car. She couldn’t answer my questions and she was rude when I suggested that someone might be able to. I honestly have been a loyal customer for ye a car. She couldn’t answer my questions and she was rude when I suggested that someone might be able to. I honestly have been a loyal customer for years but after that interaction I left and got a new Nissan down the road. I would not your dealership to anyone based on her inexperience and not really knowing anything about the cars. She could never work for me. I hope for you and the success of your future that she doesn’t stay because she is terrible. More

Michelle was helpful. My daughter needed a replacement car. Michelle found almost the exact car. The whole process took around 3 hours. Everything is all back to normal. Thank you so much Michelle. car. Michelle found almost the exact car. The whole process took around 3 hours. Everything is all back to normal. Thank you so much Michelle. More

I went into the dealership to test drive a car they had just received on the truck. Michelle helped us right away and she was wonderful. The sales manager as well as Michelle were able to get me into that just received on the truck. Michelle helped us right away and she was wonderful. The sales manager as well as Michelle were able to get me into that car the same day within my budget. 10/10 experience. More