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Matthews Kia of Schenectady
Schenectady, NY
987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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987 Reviews of Matthews Kia of Schenectady
July 24, 2026
GO ANYWHERE ELSE OTHER THAN MATTHEWS KIA OF SCHNECTADY. ANYWHERE ELSE (EVEN IF YOU HAVE TO DRIVE TO ANOTHER STATE). The Service Center is horrendous. They have no idea how to communicate or give you a time ANYWHERE ELSE (EVEN IF YOU HAVE TO DRIVE TO ANOTHER STATE). The Service Center is horrendous. They have no idea how to communicate or give you a timeline on anything ( this includes when your vehicle will be looked at for a diagnosis when you schedule an appointment for a specific date and time. They do not respect the customer at all. It is obvious the workers here have zero training and are hired with no service experience. If you call for updates, you will be placed on hold and forgotten. They will not call you back. If you ask to speak to the manager they will pass around the phone. I will never take my vehicle back here, I will also never buy another Kia. I wish I could give this place zero stars. More
by Mike
Employees Worked With
Rob Delorm, Josef Jarvis, Casey Wilklow, Donat Poirier
July 02, 2026
My first buy at Matthews Kia and probably last only because of this sale manager Mellisson Farilien who was ready to deny the deal over $42.83 but in a very dry, disrespectful, unprofessional, hostile, because of this sale manager Mellisson Farilien who was ready to deny the deal over $42.83 but in a very dry, disrespectful, unprofessional, hostile, and very dismissive way. I literally heard this unprofessional dude back biting and making fun of how he treated me. Others were nice especially the General Manager Moody and my sale consultant Jonathan Hover and I had very good experience which at the end got ruined by Mellisson Farilien and lead me to leave this type of rating More
by RyazK
Employees Worked With
Mellisson Farilien
May 18, 2026
If I could’ve gave it, no stars I would’ve my son calls over there tells him he’s got his key and he hears about the recalls. They schedule an appointment for 8:30 in the morning with him to drop his car o over there tells him he’s got his key and he hears about the recalls. They schedule an appointment for 8:30 in the morning with him to drop his car off a recalls at 4:30. They decided to tell them they’ve never pulled the car in and it’s I’ll have to set another appointment up because he has a lot of recalls. What’s the purpose of making an appointment if they can’t even squeeze you in for the day, the appointments made stay away go to destination Kia Matthews Kia, terrible business not even an apology. Just wanted to reschedule. Why would you reschedule when they screwed you the first time!!!!!!!! More
by Teamgiantnewyork
Employees Worked With
Josef Jarvis, Donat Poirier
April 26, 2026
I had an excellent experience working with Supreme! He made the entire car-buying process smooth, stress-free, and actually enjoyable. Supreme was knowledgeable, honest, and took the time to answer all He made the entire car-buying process smooth, stress-free, and actually enjoyable. Supreme was knowledgeable, honest, and took the time to answer all of my questions and showed me how to navigate all the new electronic features. Thank you for having so much patience with me and making sure I felt comfortable and confident in my decision. He truly went above and beyond, and I highly recommend asking for Supreme if you’re looking for outstanding customer service! More
by Plapskk
Employees Worked With
Connor Vanderburg, Supreme Webb
April 25, 2026
Best people to work at Kia with to meet my needs Mark Ring and Melanie this is my second vehicle at kiev.Very very satisfied with the services!!..... Thank you Mark and Melanie. Ring and Melanie this is my second vehicle at kiev.Very very satisfied with the services!!..... Thank you Mark and Melanie. More
by sharonczechowicz914
Employees Worked With
Mark and Melanie
April 15, 2026
For the last 6 years, we've had good experiences with Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was to Kia. Our Kia experience in NJ was a wonderful one. Unfortunately, my spouse and I had an unpleasant experience. My spouse bought a new car and was told that his wife's 'old car" (the lease we were returning) needed to be "grounded". Excuse me, but a layperson doesn't know what "grounded" means, and I feel as though we were taken advantage of. When I called and talked to the manager, he talked down to me and told me that he "couldn't turn back time". Nobody explained to us that we were responsible for the remaining payments of the lease. Nobody explained the standard process to us. The expectation should've been set with us, especially because we brought a brand new car from them. I'm highly disappointed and won't be going back to Matthews Kia of Schenectady. More
by BLD
Employees Worked With
William Pozniakas, Bryan Boodhoo, Rob Delorm, Josef Jarvis, Mellisson Farilien, Connor Vanderburg, Supreme Webb, Casey Wilklow, Donat Poirier, Audrey Fairbairn
March 26, 2026
Update - This was my original review is below in asterisks from Sept 2024. I was contacted after I left the review below and was asked to remove the review and that dealership would get me the spare asterisks from Sept 2024. I was contacted after I left the review below and was asked to remove the review and that dealership would get me the spare key and touch up the paint. I have been given a run around for 18 months and the dealership did not honor their commitment for either the paint fix or the key fob. Everytime I call they tell me call back later to speak to some other person, or send us the picture of the document where dealership agreed to spare keyfob, or some other excuse to keep on delaying. I bought 2 vehicles (1 CPO and 1 brand new) from them within span of a month and this is how they treat their customers. I would NOT recommend this dealership. ******I purchased a CPO, which was located at Matthews Kia of Greece, and Matthews Kia of Schenectady brought it to their dealership. Once the Schenectady dealership realized that the vehicle needed some work before it could be certified, they told me it couldn't be sold and just that it failed inspection. Extracting information about what was wrong was quite painful. They had agreed to touch up one spot on the vehicle that had bare metal showing. They were not transparent about the vehicle not having 2 keys, and I was told about it having only 1 key in the middle of signing papers. When I asked for the second key, I was told that I can pick one, either paint fix or key. The detailing on the vehicle was poor. The seats still had hair on them, and all the plastics and trims insides had black residue coming off of them. Not sure what kind of product was used that causes this. The business manager kept saying that they're losing money on all the business they're doing with me (I'm negotiating a new vehicle sale in parallel), and gave the impression that they do not care about or appreciate winning business. I would expect someone potentially buying multiple vehicles to be treated with more respect.******* More
by Buyer
Employees Worked With
Rob Delorm
March 04, 2026
Worst repair Center ever,drop my car on. Feb/12/2026 and the still Holding my car and not fixing it still ,almost a month,worst LACK OF comunication,n rude and UNHELPFUL STAFF,WORST REPAIR C Feb/12/2026 and the still Holding my car and not fixing it still ,almost a month,worst LACK OF comunication,n rude and UNHELPFUL STAFF,WORST REPAIR CENTER AND DEALER EVER More
by Gonzalez
Employees Worked With
Lucas Lapins
March 03, 2026
Matthew’s Kia of Schenectady is disgustingly negligent and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a night and almost killed my entire family because they didn’t tighten bolts when doing an engine replacement. DO NOT TAKE YOUR CAR TO THEM. They are a nightmare. Quick background: We took our Kia Stinger GT to Matthew’s for many services, the last service we got was an oil change. 10 days later our engine seized. It’s painfully obvious that something happened at the oil change. After a frustrating few weeks, rude service teams members, the service manager tells us that the new engine would be paid for by KIA because of some recall—yes, they lied to KIA corporate too. I had videos and several recordings on the lies they told us. They worked on our car without permission, tampered with our car, held the car hostage for 10 months (while it rotted on the lot and rodents went to town on our wires). When they finally started work on our car, apparently they didn’t install the engine correctly. I actually had the master tech of another dealership (where it sits today—because the entire steering shaft and axel is screwed up because they only hand tightened bolts—there was even bolts they never even installed) say he had never seen anything so grossly negligent. 4k worth of damage thus far and I don’t even know if I want my car back. What else do they screw up?? This has been a two year kia Matthew’s nightmare. Literally if you are going to the service department here be prepared for rude service members who will lie, deny and delay while xxxxxxx on your back and telling you it raining. Kia corporate is now is now investigating. We shall see how this goes. I’m not optimistic. More
by SaraSurvivor
Employees Worked With
William Pozniakas, Rob Delorm, Josef Jarvis, Mellisson Farilien, Connor Vanderburg, Donat Poirier
