Matthews Kia of Schenectady

Dear General Manager, Today at 11;30 AM , I visited Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of Matthews Kia of Schenectady to inquire about purchasing a Kia Telluride. Unfortunately, my experience was very disappointing due to the behavior of one of the employees. During my visit, I was told that he could not provide me with pricing numbers unless I brought in my trade-in vehicle. While I understand that evaluating a trade-in may require seeing the vehicle, refusing to even discuss numbers or provide a basic breakdown felt dismissive and unprofessional. Additionally, he mentioned that I had come in the previous week with a friend and “bargained for a car,” and stated that he could not “do that again.” I found this comment unnecessary and inappropriate. As a customer making a significant purchase decision, asking questions and discussing pricing should not be treated negatively. I am very frustrated with this type of customer service. Buying a vehicle is a major financial decision, and customers deserve respectful, transparent communication regardless of prior visits. More

Worse car dealer ever that I had go to make you think that everything is k when in reality is not Salesman John is the worst salesman ever they trick you into buying a car after you leave with car out of that everything is k when in reality is not Salesman John is the worst salesman ever they trick you into buying a car after you leave with car out of the parking lot they will call you in a couple days saying oh there's a problem with the bank and trick you into coming into the dealership and take your car away so do not waste your time coming to this dealer is a waste of time and money to much stress the put on my friend yesterday just because she used my cell number when they knew the whole situation from the beginning everyone were nice after my friend had the problem supposedly she was not able to used my cell number and yesterday they tooked the car away from my friend we are very dissatisfied with this dealer, to bad you guys are getting a bad reputation 👎👎👎 More

Don't bring your car to the shop! Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be Our Sportage has been sitting in the service parking lot for over 2 months and they haven't touched it. It's our only vehicle and thought it would be a quick fix. Every time we contact them about it we get xxxxxx around and get told they would get started on it immediately. We've gotten our last 6 vehicles from here, but after this experience we will be done. At this point we have no idea what we need to do to get our car fixed, we've even paid them already for the work. More

The service department is an absolute nightmare. They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me They have had my vehicle since the first week of September 2025. It is now mid-November 2025 and they still have my vehicle. The service guy told me "it's a transmission issue and will be covered under warranty we just have to get the manufacturers approval". That was over 7 weeks ago. Still no progress. Still without a vehicle. I have to call weekly at this point for an update because God forbid they call me. The only thing they tell me is to "call back in one week and we'll have an update". Except they never do have an update. Every week it's the same story - "I have no update, call back in one week". I've asked for a rental several times and they said they'd get me one and they'd call me right back but they never do. At this point - I'm considering getting a lawyer and going for the lemon law AND reporting them to the BBB. Additionally, I've asked multiple times to speak to someone in upper management but even that they can't do. They should be ashamed. More

Another disappointing interaction with the service department. A year after I purchased my 2023 sorrento hybrid I needed to replace the infotainment system because it wasn’t working properly. Now 1 department. A year after I purchased my 2023 sorrento hybrid I needed to replace the infotainment system because it wasn’t working properly. Now 1 1/2 years later I’m having another issue with with the replacement and they want to charge me $175 for diagnosing it in case there is something that would void the warranty such as “critters” chewing the wires(it’s still working so I don’t think there are any chewed wires). There is obviously something wrong that I have had 2 systems that have stopped working correctly but I shouldn’t need to pay for it to be diagnosed when the car is only 2 years old. In addition to this I am questioning the Matthews reward program. I’m supposed to be getting 50% off oil changes and the discount this time was the same as when I was in 6 months ago and the cost of the oil change was more this time. Also, I needed to go back in to ask if the maintenance reminder should still be coming up because they “forgot to reset it”. This wasn’t as bad as when they didn’t tighten the oil plug on my 1st oil change and all the oil came out 300 miles from home. This is my third Kia in the past 30 years and it hurts me that I’m seriously thinking of leaving Kia when I was actually thinking of buying a new one. More

This dealership is a joke! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! ! Worst customer service I have ever experienced!! I’d be embarrassed if I were them!! More

Friendly quick and efficient service was what I experienced at Matthews Kia. The rewards program is a great help for service needs. experienced at Matthews Kia. The rewards program is a great help for service needs. More

This was my 1st experience working with Matthews Kia and I would highly recommend. Look forward to working with them again in the future. I would highly recommend. Look forward to working with them again in the future. More

The atmosphere is nice, workers are friendly, knowledgeable and very helpful, my sales consultant Eljawon is very nice and understanding my situation which I appreciate very much! knowledgeable and very helpful, my sales consultant Eljawon is very nice and understanding my situation which I appreciate very much! More

Professional, friendly Personable, informative answered all my questions I would recommend Mathews KIA for service and expertise all my questions I would recommend Mathews KIA for service and expertise More