Matthews Kia of Schenectady - Service Center

Service The service I received was excellent, friendly, and quick. Done within an hour and they graciously accepted the offer I received in the mail for a com The service I received was excellent, friendly, and quick. Done within an hour and they graciously accepted the offer I received in the mail for a complimentary first oil change. More

Great Service Went in for after the sale diagnostic evaluation on vehicle. Also to install splash guards. Carolyn in the service department was very efficient and Went in for after the sale diagnostic evaluation on vehicle. Also to install splash guards. Carolyn in the service department was very efficient and courteous. When she could not answer a question that I had, she went out of her way to find someone who could. Service lounge area was clean and very nice. They provided water and or coffee while you waited, also snacks, tv & free wi-fi! Overall, very happy with service I received at Fuccillo Kia. More

Service My last 2 experiences at Fuccillo Kia was horrible. I was treated very rudely. My last service was great. Kenny went out of his way to get me in immed My last 2 experiences at Fuccillo Kia was horrible. I was treated very rudely. My last service was great. Kenny went out of his way to get me in immediately, had my rental car there to pick me up. I was also given a free car wash when I picked up my Kia. Kenny is an asset to your company and knows how to show great customer service !!!! More

Simply the Best After a lifetime of being taken advantage of, this group is honest, polite and treats you with the utmost respect. I will be dealing with them for fu After a lifetime of being taken advantage of, this group is honest, polite and treats you with the utmost respect. I will be dealing with them for future purchases as well. More

My Review Customer service was excellent. The Shuttle provided got me to work on time and the coupon given to me for a car wash at Hoffmans was a nice bonus. Al Customer service was excellent. The Shuttle provided got me to work on time and the coupon given to me for a car wash at Hoffmans was a nice bonus. All work explained in detail and they employ very friendly and courteous staff. More

Quick and to the point Chat feature to set up appointment was great. Fast and efficient. Ken, at the service desk was very helpful, quick, and to the point. In and out, well Chat feature to set up appointment was great. Fast and efficient. Ken, at the service desk was very helpful, quick, and to the point. In and out, well informed. More

Fast reliable and professional. I was able to get an appointment for an oil change tire rotation with less than twenty hours of notice. The work took less than an hour. Everyone was I was able to get an appointment for an oil change tire rotation with less than twenty hours of notice. The work took less than an hour. Everyone was courteous and professional. More

My Experience with Kenny at Fuccillo Kia I had a problem that started out of no where with my Kia Sorento. I stopped at two garages, no one would help me, I stopped at Advanced auto and they I had a problem that started out of no where with my Kia Sorento. I stopped at two garages, no one would help me, I stopped at Advanced auto and they pulled the code for me off the computer. They were not sure what the code meant, I went to Fuccillo Chrysler where I bought the car, they were extremely unhelpful. When I first called Fuccillo Kia I spoke with a women who couldn't help me, I called back and spoke to Kenny and he knew exactly what the code meant, he got me right in, got me a rental car, and I was able to go on with my day. Kenny was awesome!! extremely helpful, personable, professional, and seemed to actually care. He is a true asset to the company, I will be back just because he is there!! More

Cj was great as always!!!PMA!!! fast clean friendly CJ was awesome wicked smart and gets things done the schedule was on time. They checked out everything and got me in and out on a fast clean friendly CJ was awesome wicked smart and gets things done the schedule was on time. They checked out everything and got me in and out on a Saturday. More

Recalls n general Ken at service, was great n very helpful. He was very nice from the start of my phone call to the end of our pick up. We also appreciate service desk Ken at service, was great n very helpful. He was very nice from the start of my phone call to the end of our pick up. We also appreciate service desk staff n cash out also during payment. It’s nice to have good people around still today. Thanks for all you do! Mr. n Mrs lurenda and Adam Tedrick 2014 Kia Sedona gray More