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Matthews Kia of Schenectady - Service Center

Schenectady, NY

3.0
151 Reviews

151 Reviews of Matthews Kia of Schenectady - Service Center

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September 18, 2019

Punctual,courteous Called on Saturday for appointment. Needed it for Tuesday and staff accommodated me with an appointment on that day. Left car at service and receive More

by JIMNGIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names
Sep 18, 2019 -

Matthews Kia of Schenectady responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ed Dupuis, edd@fuccillo.com

September 08, 2019

Awesome service came in and they took care of what i needed done with no appointment would definitely recommend anyone and everyone to go there More

by MBINGHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia Jeoney
Sep 09, 2019 -

Matthews Kia of Schenectady responded

We appreciate you taking a moment to share your experience with us. It is great to hear everything went well for you. Please don't hesitate to contact us if we can assist you with anything else. Sincerely, Ed Dupuis, edd@fuccillo.com

September 07, 2019

Emergency Breaking System problem The car was sent to Fucchillo Nissan in Latham. Job was done perfectly and Mr. Mucha (Nissan Service employee) was great to work with. Would go back More

by CJMILLER427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Mucha in Latham
Sep 09, 2019 -

Matthews Kia of Schenectady responded

Thank you for your review. I am pleased to hear our team could provide you with an overall positive experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com

September 06, 2019

Return visit Fast,,professional service,,informative,,CJ is the best,,,and it was nice to chat with Woody from sales,,great people.Clean waiting area,just good p More

by GADIBOUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CJ in service and Woody in Sales
Sep 09, 2019 -

Matthews Kia of Schenectady responded

Thanks for the kind words. We are happy to hear CJ could provide you with a 5-star experience. We hope to see you again soon! Sincerely, Ed Dupuis, edd@fuccillo.com

September 05, 2019

Oil change I came in for an oil change. The service department was courteous and efficient. I also had a great conversation with William P. the service manager. More

by GEORGETTEMJ5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William P.
Sep 06, 2019 -

Matthews Kia of Schenectady responded

Thank you for the great review. I am pleased to hear our team could provide you with an overall positive service experience. Please let us know if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com

September 03, 2019

Great Friendly, nice, service was good. Didn't have to wait long for my service to be completed. Drinks and snacks provided. Pulled my car around. More

by PATRICIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken
Sep 04, 2019 -

Matthews Kia of Schenectady responded

Thank you for sharing your feedback with us. I am glad to hear our team could provide you with a quick and efficient service experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com

August 31, 2019

Excellent Service As always, once again I received excellent service at Fuccillo Kia Schenectady. I would not think of having my 2017 Kia Forte serviced anywhere else More

by AMKNOWLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 02, 2019 -

Matthews Kia of Schenectady responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Ed Dupuis, edd@fuccillo.com

August 30, 2019

5K Service Fast, comprehensive, look - ahead recommendations for future visits/upcoming maintenance. Good explanations of work and why. Waiting area and coffee n More

by DRMIKEMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Fonda
Sep 02, 2019 -

Matthews Kia of Schenectady responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

August 16, 2019

Always well taken care of Pulled in with my Sorrento and head into service and greeted. Exchanged keys and info and waited. In a decent time frame, tires rotated, oil changed a More

by WEBZ73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken in service
Aug 16, 2019 -

Matthews Kia of Schenectady responded

Thank you for taking a moment to share your feedback with us. I am pleased to hear our team could provide you with a friendly and efficient service experience. Thank you for choosing Fuccillo Kia and we look forward to working with you again. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

August 15, 2019

Good experience Fast and professional service by your staff. Very courteous and thorough. All of my questions and concerns were addressed. The waiting area is very More

by MAGRIESEMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
Aug 15, 2019 -

Matthews Kia of Schenectady responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Ed Dupuis, edd@fuccillo.com

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