Matthews Kia of Schenectady - Service Center

Quick oil change. Earlier than my appointment counter people fast cashier fast. I like it will definitely be service my vehicle here again. This is my sec oil change. Earlier than my appointment counter people fast cashier fast. I like it will definitely be service my vehicle here again. This is my second car from this dealership no problems More

Very pleased!! Had oil change, tire rotation, NYS inspection. I was in and out about a half hrs time. Thanks Ken at the service desk for a great experience that you Had oil change, tire rotation, NYS inspection. I was in and out about a half hrs time. Thanks Ken at the service desk for a great experience that you don't find at other dealerships. More

Short wait time Work was completed quickly and my wait time was only about 15 minutes to fix a blower fan. Shortest wait time ever. Friendly and courteous service de Work was completed quickly and my wait time was only about 15 minutes to fix a blower fan. Shortest wait time ever. Friendly and courteous service desk personnel. Inflated my tires as requested. More

Engine Splash Shield My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Mo My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Morrison did his best to provide me with great service and a new splash shield. I appreciate his patience and kindness throughout my experience. More

2 times - oil change, inspection Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When asking for updates after roughly 90 minutes, there was a scramble to figure out why my vehicle wasn't completed or in for services yet. In both cases, no apology or explanation given. More

Friendly and on time service They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done More

Slow service, bad communication I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. I I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. It was on the checklist I was given on the way out. I understand how busy the service department is but need better communication. More

Fast, friendly service. The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everythin The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everything (not very mechanical). Work is completed fast and efficiently. More

service visit service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealer service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealership as they have always been very attentive to customer. More

Service Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen More