Matthews Kia of Cartersville

We originally came in to look at a Kia Carnival SX Prestige and made it clear from the beginning that we were short on time. We were upfront about our situation, including negative equity and less-tha Prestige and made it clear from the beginning that we were short on time. We were upfront about our situation, including negative equity and less-than-perfect credit, and also stated that we were not planning to buy right now and were more realistically looking at a future timeline. Instead of respecting that, the conversation was redirected into a full sales process. We were told there might be more flexibility with EV inventory and were encouraged to keep going “just to see what could be done.” That turned into over two hours of wasted time, back-and-forth, and false hope. During that time, our vehicle was photographed, information was gathered, and we were led to believe there was a real possibility of making something work. In the end, nothing was accomplished except an unnecessary hard credit inquiry and a very frustrating experience. The issue is not simply that a deal did not happen. The issue is that we were clear about our circumstances, our timing, and our limitations, yet were still steered deeper into a process that should have been stopped much earlier. If our situation was not realistic, that should have been said upfront instead of keeping us there and dragging it out. This experience felt misleading, time-wasting, and unprofessional. It also ruined what was supposed to be my husband’s birthday because we lost hours to a process that went nowhere. My advice to anyone considering this dealership: be extremely careful. Do not let polite talk or vague promises pull you into a full credit process unless you are ready to buy immediately and have real numbers in front of you. We left with nothing except wasted time, frustration, and a hard inquiry on our credit. More

I had the best car buying experience with this dealer. Robbie, Harvey and the GM Sam were patient with me and were able to get me in my dream car within my budget. They were honest, kind and most importan Robbie, Harvey and the GM Sam were patient with me and were able to get me in my dream car within my budget. They were honest, kind and most importantly they stayed in contact AFTER the sale to make sure I was happy. This was my first time buying out of state. The process couldn't have been any smoother. You're in good hands here. More

Just purchased a nice used car for my mother. 2017 Kia. Chris Huth was our sales rep. I couldn’t ask for a better experience. Great job. He went over and above helping us. I would definitely reco 2017 Kia. Chris Huth was our sales rep. I couldn’t ask for a better experience. Great job. He went over and above helping us. I would definitely recommend contacting Chris for your auto needs. Thanks Chris and the staff at Matthews Kia! More

Bought my sportage here. The entire sales experience with Darren and JP was great. I now service my vehicle here every time I need a oil change or repair. The service departm The entire sales experience with Darren and JP was great. I now service my vehicle here every time I need a oil change or repair. The service department is always nice and accommodating. The maintenance package I bought is great and I got warranty forever on the powertrain! I am extremely happy with my purchase. More

The sales person was nice. I got an "out the door price" over email that I thought was fair, but when I arrived a couple days later the OTD price was $8000 higher. They work I got an "out the door price" over email that I thought was fair, but when I arrived a couple days later the OTD price was $8000 higher. They worked the price down, but they were still $4000 higher than the emailed price. More

Tu and Dexter were both very helpful and and fun and they made the experience hassle-free and easy. made the experience hassle-free and easy. More

Do not do business with this dealership they ordered the wrong vehicle which I waited on for 7 months made no concessions, When I asked them to reorder my vehicle with the correct options. I asked them to d wrong vehicle which I waited on for 7 months made no concessions, When I asked them to reorder my vehicle with the correct options. I asked them to do it at MSRP because I would have to wait 7-10 more months and a couple dealerships are still doing MSRP the GM said I suggest you take your business to them. Worst customer service I have ever heard of. More

Sales people were great but Mr . Powers in finance was awesome he worked hard for us. Great job! awesome he worked hard for us. Great job! More

Thay r a hard dealer ship to work with I told them my credit was not good thay said thay could work with me nope credit was not good thay said thay could work with me nope More