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Matthews Nissan
Vestal, NY
1,250 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019,2021 2023& 2024!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,250 reviews
January 16, 2019
Replacement of cabin air filter Quick service, walk-in with no prior appointment. Always have had excellent Volvo service. Will return again for any service need in the future. Se Quick service, walk-in with no prior appointment. Always have had excellent Volvo service. Will return again for any service need in the future. Service reputation was one reason for buying my Volvo. More
by RICHARD.GASPAROVIC
Verified CustomerEmployees Worked With
John, Andrea
January 15, 2019
Much better than last time I was prepared to drive to Scranton in search of better service after my last experience here. Instead of the gruff and discourteous customer rep of l I was prepared to drive to Scranton in search of better service after my last experience here. Instead of the gruff and discourteous customer rep of last time, I was greeted quickly and politely by a young lady who took the details, gave me a time estimate and directed me to the waiting area. On completion, I received a complete debrief of their inspection and results. I was also given a sheet summarizing those results. To my surprise, the car was returned, right outside the door and freshly washed. Much better performance. More
by GATES.MURCHIE
Employees Worked With
Young lady service rep
January 15, 2019
Friendly, prompt service Quick, friendly service. Didn’t feel pressure to buy extras. Clean waiting room with coffee and cookies. It’s my third Rogue from Serafini- happy cu Quick, friendly service. Didn’t feel pressure to buy extras. Clean waiting room with coffee and cookies. It’s my third Rogue from Serafini- happy customer! More
by MJHILLS29
Employees Worked With
Joe
January 15, 2019
Not impressed First visit ever after buying a Volvo. Seems like the service reps are in a hurry and just don't pay any special attention. My one brand new tire th First visit ever after buying a Volvo. Seems like the service reps are in a hurry and just don't pay any special attention. My one brand new tire that I bought from a local shop was wearing and they ofefred no reason why nor did they look to see if something is wrong. Have to take it to my tire shop... Service waiting area is old and outdated. I would think someone would be sales orientated to build brand loyalty to the dealership and be thankful I was there. That did not happen More
by LEETR1
Employees Worked With
Don't know which rep it was as he didn't even introdfuce himself
January 15, 2019
Awesome! My second new car purchase at Serafini from Valerie Jochum. She is informative, knowledgeable, friendly, professional and a delight to work with. Th My second new car purchase at Serafini from Valerie Jochum. She is informative, knowledgeable, friendly, professional and a delight to work with. The experience was excellent and I would recommend Serafini to my friends and family! More
by dpking
January 15, 2019
Easy to work with staff all the way through. Worked with Albert Richard , very good job, friendly and thorough. Dennis Harding worked hard and got my business. Kudos to everyone I worked with at Worked with Albert Richard , very good job, friendly and thorough. Dennis Harding worked hard and got my business. Kudos to everyone I worked with at Serafini. More
by SENECAJIM
January 14, 2019
Very Pleasant Very pleasant experience. The service is very quick. They explain everything to me, and take the time should I have any questions. They are never p Very pleasant experience. The service is very quick. They explain everything to me, and take the time should I have any questions. They are never pushy. Would recommend definitely. More
by BONNIEPIPHER
Employees Worked With
Tonya
January 14, 2019
Great service getting me in quickly for new tires I needed to replace my tires before a bad winter storm and they got me scheduled within 48 hours and did the 20K service at the same time. Great Job! I needed to replace my tires before a bad winter storm and they got me scheduled within 48 hours and did the 20K service at the same time. Great Job! Thanks Andrea and Joe J. More
by hwg
Employees Worked With
Andrea and Joe J in Service.
January 14, 2019
new bracket installed at body shop -wonderful The body shop did it right the first time, with no problem, at the exact price of quote, and was done in a timely manner. Awesome. The body shop did it right the first time, with no problem, at the exact price of quote, and was done in a timely manner. Awesome. More
by PEVANS2
Employees Worked With
Ron and other body shop guys that were all pleasant.
January 14, 2019
oil Change and air filter Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier b Good waiting room. Friendly helpful staff. Had to drop off vehicle this time but it was ready for pick up at time asked. Waited a little for cashier but not bad. It was washed this time too, that makes my day. I was disappointed it was not easy to get it in fast as far as appointment availability More
by UKHF1
Employees Worked With
Service dept and hunter”””””, James iacovelli
