Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan
Vestal, NY
1,234 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019,2021 2023& 2024!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,234 reviews
December 27, 2018
All Talk The salesman that sold me my 2015 Rogue told me it had features it didn't, only to find out after I purchased the vehicle. This vehicle was a certifie The salesman that sold me my 2015 Rogue told me it had features it didn't, only to find out after I purchased the vehicle. This vehicle was a certified pre owned vehicle, inspected and all...only to give me a key fob that had no battery or computer chip, and no one would take responsibility for it. Had my car for days while trying to get a new key configured. The car had the previous owner's address still loaded into the GPS....if that were me I would have been fuming. Had issues with the AWD and some other features. Called the service department and they told me to "google it". Really? So, as much as I love my Rogue, I don't think I'd go back to Serafini or recommend it to anyone. More
by LRaub84
Employees Worked With
December 27, 2018
Excellent Service I had an excellent experience from beginning to end, the salesman, financier and general manager made me feel at ease throughout the entire process.Pr I had an excellent experience from beginning to end, the salesman, financier and general manager made me feel at ease throughout the entire process.Professional, courteous, knowledgeable, personable, fair and reasonable, More
by DALE.SMITH
Verified CustomerDecember 25, 2018
I am not able to ask for something different. I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and take what i was offered/advised to do. More
by KRISANNESE
Employees Worked With
Tom-assistant manager, Donald Cusack, Sadye Molinari
December 24, 2018
New car for Christmas Great experience purchasing our vehicle for Christmas. Thanks for all of the help and friendly service. Have a great Christmas and thanks for all Great experience purchasing our vehicle for Christmas. Thanks for all of the help and friendly service. Have a great Christmas and thanks for all you did! More
by Newcar2019
December 24, 2018
Friendly, but neglected important details The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They real The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They really try to attend to all details in a courteous and professional manner. More
by ROGER S
Employees Worked With
Valerie Jochum
December 21, 2018
good service, great cookies , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. More
by BIRDIEPUTT99
Employees Worked With
Valerie Jochum
December 20, 2018
Fast service Scheduled appt on line was in and out with clean car in 30 minutes! Received the checkup service as well and everything is great - will be back in 50 Scheduled appt on line was in and out with clean car in 30 minutes! Received the checkup service as well and everything is great - will be back in 5000 miles! More
by SNOGLE999
Employees Worked With
Valerie Jochum, Sadye Molinari
December 20, 2018
Great service experience... again Serafini always provides a great service experience and leaves both our Nissan vehicles cleaner than when we dropped them off. My recent experience re Serafini always provides a great service experience and leaves both our Nissan vehicles cleaner than when we dropped them off. My recent experience resulted in an invoice less than $20. I have always felt I’m being treated fairly when I go there for service. More
by Kirk
Employees Worked With
Joe in service.
December 18, 2018
Excellent Service I bought a certified Volvo in the summer and brought it in for a service update. The Serifini team did a great job and found a problem with my batter I bought a certified Volvo in the summer and brought it in for a service update. The Serifini team did a great job and found a problem with my batter before it could have caused me a problem. Well done and on time! More
by Georgia
Employees Worked With
Joe in Service
December 18, 2018
I had some tire problems. The team found and addressed the p I like going to Serafini Nissan and I like the ease of getting in and getting out and the cleanliness of the facilkity every visit I like going to Serafini Nissan and I like the ease of getting in and getting out and the cleanliness of the facilkity every visit More
by RMURPHY4
Employees Worked With
Andrea
