Matthews Nissan

Unscrupulous Salesperson Jordan gave me incorrect information on a lease and now I am being told I need to pay another month for a car I gave up, and was not using Salesperson Jordan gave me incorrect information on a lease and now I am being told I need to pay another month for a car I gave up, and was not using for that particular month. I was asked by Jordan to give him a good review and to say that he used an ipad to show me how the car works. He did not show me anything about the car, only the basics, but I agreed to give him a good review. He broke my ipass holder when he was transferring it from the old car to the new. He failed to give me the back license plate from my old car until I told him he forgot it. Terrible service. Only interested in making sales. More

A pleasurable purchase In working with James Iacovelli, He made the process of buying a replacement car quite easy and satisfying. He was friendly and responsive to exactly In working with James Iacovelli, He made the process of buying a replacement car quite easy and satisfying. He was friendly and responsive to exactly what I was looking for, a very accommodating salesperson. No hard sell tactics or pushy efforts were used in his easy going approach to finding me just the right car. I thank him for making the process pleasurable. More

Best experience Working with Valerie was like being with a friend. She is knowledgeable about the cars. But it is her personality that brings me back every time. I wo Working with Valerie was like being with a friend. She is knowledgeable about the cars. But it is her personality that brings me back every time. I would highly recommend Serafini and Valerie More

A pleasure to work with I had a wonderful experience leasing my first car (which I love) from Hunter. Everyone at Serafini Nissan was very nice & helpful, I never felt any pr I had a wonderful experience leasing my first car (which I love) from Hunter. Everyone at Serafini Nissan was very nice & helpful, I never felt any pressure while looking at different cars & it was overall a good experience. I would recommend to go to them for the good service & great deals! More

Second Murano purchase This is our second purchased vehicle from Serifini. They staff is great to work worth and not pushy. They are very helpful with all aspects of the pur This is our second purchased vehicle from Serifini. They staff is great to work worth and not pushy. They are very helpful with all aspects of the purchase. They listen to what you are looking for in a car including the price and work hard to get what you are looking for. More

Pleasant and rewarding I have given Serafini Nissan this rating because of the excellent customer service I received from them not only from my purchase yesterday but also f I have given Serafini Nissan this rating because of the excellent customer service I received from them not only from my purchase yesterday but also from my purchase with them 3 years ago. I never like to feel rushed or pressured into doing or purchasing anything and I did not feel that way at all at Serafini Nissan. They were kind, patient, informative, friendly, and answered all of my questions and made me feel very welcomed. They also treated my family that was with me the same. More

3rd time around leasing the Rogue from Serafini Nissan Nice Car! My 3rd time around leasing with Serafini Nissan. James was extremely helpful and courteous and a pleasure to work with as was my previous co Nice Car! My 3rd time around leasing with Serafini Nissan. James was extremely helpful and courteous and a pleasure to work with as was my previous contact who has retied since my last transaction, the transition was seamless. All of the sales and service staff are knowledgeable and friendly and make you feel welcome. Buying our cars here has been a continuing positive experience for my wife and I and we are looking forward to our fourth lease! Thank you James and Serafini Nissan/Volvo! More

Trading in my Nissan altiima for a larger vehicle. James Iacavelli gave me fantastic customer service. He was extremely helpful. We just breezed right through the transaction. I highly recommend him to James Iacavelli gave me fantastic customer service. He was extremely helpful. We just breezed right through the transaction. I highly recommend him to anyone. I certainly will see him again when I am ready to purchase a car for my wife. More

Donald found me the perfect car I can’t say enough about how great of an experience I had with Donald at Serafini Nissan. When I met Donald I had been searching for an affordable SUV I can’t say enough about how great of an experience I had with Donald at Serafini Nissan. When I met Donald I had been searching for an affordable SUV Hybrid for a couple weeks. Come to find out, it’s harder than it seems. He went above and beyond and I feel really lucky that he found the perfect car at a dealership in New Jersey. It was everything I wanted and in my price range! I would refer all my clients, friends and family here because if they don’t have what you want in stock, they help you find it! My husband and I got a better vibe here than the six other dealerships we dealt with in the Ithaca area. Thank you to Donald, Dallas and the whole team! I’m one happy new car owner (now I’m waiting for my husband to walk out the door because I’m so excited to drive) More

2014 S60 James was a pleasure to work with on my transaction which included a trade in and purchase of a 2014 S60. I highly recommend using Serafini for your u James was a pleasure to work with on my transaction which included a trade in and purchase of a 2014 S60. I highly recommend using Serafini for your used car needs. More