Matthews Nissan of Clay

Very good service There was a bit of confusion at first when I called to confirm my drop off and loaner car status, but this dealership more than made up for it. The lo There was a bit of confusion at first when I called to confirm my drop off and loaner car status, but this dealership more than made up for it. The loaner was clean and gassed up, and they accommodated my sunday drop off. They did great and I would go to them in the future. More

Everything was ok I was in for oil change, recall and NYS inspection. 2 days later my tire maintenance comes on. I am now told they didn’t Rita the the tires with the o I was in for oil change, recall and NYS inspection. 2 days later my tire maintenance comes on. I am now told they didn’t Rita the the tires with the oil change?!? So after 2 hours for my original visit I have to come back to have this done. Very annoyed and the guy ( Matt) who answered the phone was more concerned with “ he wasn’t the one that took care of my car” than anything else. More

Quick & painless I walked in, the staff was super friendly offering water, coffee, popcorn. The show room was like a banquet room with tables & chairs instead of the c I walked in, the staff was super friendly offering water, coffee, popcorn. The show room was like a banquet room with tables & chairs instead of the closed off cubicles. Test drove the vehicle. The paper work was quick & painless. I would recommend this dealer to my friends & family. More

Came trough in a pinch! I needed a part that I could have waited a while for but they expedited its arrival and had me in for service the next day. Service was professional, I needed a part that I could have waited a while for but they expedited its arrival and had me in for service the next day. Service was professional, quick and thorough. I can’t imagine going anywhere else. Thanks for gaining my trust. More

Long waits and high prices I had a 1:30pm appointment on a Saturday. I planned to wait at the dealership since I did not have transport to just drop it off. I came in for just a I had a 1:30pm appointment on a Saturday. I planned to wait at the dealership since I did not have transport to just drop it off. I came in for just an oil change, tire rotation, and NYS inspection. I did not leave the dealership with my car until 4:10pm. More

Delayed oil change I had an oil change appointment for 1PM and the service started late and wasn’t finished until 2:30PM. Nothing was offered for the inconvenience. I had an oil change appointment for 1PM and the service started late and wasn’t finished until 2:30PM. Nothing was offered for the inconvenience. More

Will - Sales Representative Will was terrific to deal with. A very professional and seamless experience from start to finish. He was a pleasure to work with! I would recommend hi Will was terrific to deal with. A very professional and seamless experience from start to finish. He was a pleasure to work with! I would recommend him to others considering a Nissan product! More

Being misled As usual I was given a list of things that need "replacing" or being done on my 2 yr old car with only 14,000 miles on it. I usually look in my manua As usual I was given a list of things that need "replacing" or being done on my 2 yr old car with only 14,000 miles on it. I usually look in my manual before I bring my car in and most of what is recommended is not necessary. Its a terrible feeling to take your car in and know you will be lied to. Then dealers wonder why they are mistrusted More

Personal Ivy was so helpful, friendly, down to early, fast, kept on me , called me , & text me, but not overly aggressive. Just informative on a deal you had Ivy was so helpful, friendly, down to early, fast, kept on me , called me , & text me, but not overly aggressive. Just informative on a deal you had and I appreciated it. She even got in car w me to help me set it up and show me new features. Thank you Ivy More

Sensor replacement Check engine light came on. They were able to get me in quickly and solve problem and make the repair over night. There was a question about a loaner Check engine light came on. They were able to get me in quickly and solve problem and make the repair over night. There was a question about a loaner but the sales department stepped up and took care of it. They are still not washing cars when serviced. More