Matthews Nissan of Clay

I am a returning customer to Fuccillo Nissan since 2010. I am on my third vehicle from them. My car is suppose to be covered 60,000 miles or 5 years for my wheel bearings, today I’m told due to the “neglect I am on my third vehicle from them. My car is suppose to be covered 60,000 miles or 5 years for my wheel bearings, today I’m told due to the “neglect” of the vehicle it is not covered! The nerve of these people. Then after I spoke to the manger after I was told my vehicle would be covered he said I could take it “other places” if I’m not satisfied and I said I would write a nasty review. His response is he doesn’t know if he wants to work on the vehicle if I write a bad review Bc they take them seriously. Well I take purchasing a 35,000 dollar vehicle with a warranty seriously. My car isn’t even 2yrs old and they won’t cover it under the 5yr warranty Bc of my supposed “driving neglect” I will NEVER EVER EVER after 10yrs buy another vehicle from here! what’s the point of having a warranty if they judge people’s driving. They try to blame everything on the customer so they don’t have to cover it! xxxxxxxx More

Horrible Customer Service: don't use manager or sales guy. Attempted to work with them during the pandemic to arrange for the buy-out of my lease. After checking with his manager, the sales guy promised me Attempted to work with them during the pandemic to arrange for the buy-out of my lease. After checking with his manager, the sales guy promised me twice we could do the paperwork via mail. I was even paying cash to make the transaction even simpler. A week later, after I had turned in all my paperwork and payment information, he called to say they had changed their mind and we couldn't do the process that way. When I spoke to the manager, he literally yelled at me on the phone. Called Nissan and issued a formal complaint about this dealership. Would highly recommend you go anywhere EXCEPT here. Not a good experience. More

Fucillo Nissan has great customer service! Always friendly and willing to help with whatever I need for my vehicle in a timely matter. Thank you friendly and willing to help with whatever I need for my vehicle in a timely matter. Thank you More

Brain was good . The sales people and managers where good Finance we worked with Mike he was awsome. Now for service nothing to brag about it took two day to Install a remote start .They drove it to good Finance we worked with Mike he was awsome. Now for service nothing to brag about it took two day to Install a remote start .They drove it to Auburn use 1/4 tank of my gas never put it to where it was . This was part of the deal should of been taken care off .They would not like if I brought there rental back with less fuel not going to get into no communication from sales to service to customer .The lady in part was a great help with the appt .But when we got there to drop it off service knew nothing. Then when we go to pick it up service dept never should us where the vehicle was park. They really should retrain them Customer Service Brings Customers Back. 2/29/20 Thank you Vince ,Brain,And you Serv staff for making a bad experience to a Great Experince . Second time was awsome and the Trucks brakes are perfect thank you all . More

Had to get a lot of service done. It was a very good experience. Great customer service from the gentleman who managed the work! Thanks experience. Great customer service from the gentleman who managed the work! Thanks More

Service for a door problem Easy to set an appointment. Service was courteous and efficient. It was a pleasant experience overall. The waiting area was comfortable, the coffee w Easy to set an appointment. Service was courteous and efficient. It was a pleasant experience overall. The waiting area was comfortable, the coffee was good, and a nice lady offered snacks also. The work was done quickly and we left very satisfied. More

When I bought the Rogue I bought the best extended warranty that included electronics etc. When I take the vehicle in I am always told Delta Sonic Car Wash caused the problem. At this time my remote m warranty that included electronics etc. When I take the vehicle in I am always told Delta Sonic Car Wash caused the problem. At this time my remote mirrors so t work and the warranty won’t cover this as the car wash caused corrosion. I will not buy another Nissan as I was lied to and if a car wash can cause so many problems the. The car isn’t made very well. Also the Weather Tech floor mats have been blamed More

Not a big fan of this place. I purchased my car a year ago and come to find out that my key to locking lug nut was not in the vehicle. Instead of giving me a free one, they made me pay for it. They gave ago and come to find out that my key to locking lug nut was not in the vehicle. Instead of giving me a free one, they made me pay for it. They gave me a whopping 10 dollar discount. Did not know I had to buy my car a la carte. Thanks again for the crappy service. Oh and service rep lied about my brakes. Told me I would not pass inspection. Took it to another’s service center and passed inspection. More

Great experience. Service was timely- options were discussed- very satisfied. Mandel took the time to discuss my desires and assisted in finding right vehicle for me. discussed- very satisfied. Mandel took the time to discuss my desires and assisted in finding right vehicle for me. More

Everything was great. Always kind and respectful and having the shuttle service is one of the biggest reasons I purchased my car from Fuccillo. Wish they could wash and dry cars when being serviced wou having the shuttle service is one of the biggest reasons I purchased my car from Fuccillo. Wish they could wash and dry cars when being serviced would make the experience even better., like the videos so we know what's going on with our vehicles. More