Matthews Nissan of Clay

Not respectful of my time. There was absolutely NO REASON why it should have taken 2 1/2 hours to change the bulbs in the headlights of my Altima. I had called and arranged for There was absolutely NO REASON why it should have taken 2 1/2 hours to change the bulbs in the headlights of my Altima. I had called and arranged for the bulbs to be ready at the parts department when I arrived shortly before my 11:30 appointment. Half an hour later, when I assumed that I was being told my car was ready, I was told that the bumper would need to be removed to do the repair. Since I knew that was not true because I had used the statement from the January 2017 repair to order the lightbulbs, the manager left and came back at least an hour later. This time he said they had lifted the car and found 3 issues on the bottom of the car. I said that I could not do them that day. "Do you need to discuss it with someone?" When I held out, he said that he would type up his notes. Way past the 2 hours since I had arrived at the dealership, he finally returned with the paperwork. I paid, and as I left the driveway, my watch beeped, telling me that it was 2:00. I had arrived before 11:30. More

Efficient and the quality of his work is the best. Andrew is a very exceptional service advisor. I've had past experience working with him and he treats my vehicle as if it were his own. He truly cares Andrew is a very exceptional service advisor. I've had past experience working with him and he treats my vehicle as if it were his own. He truly cares about his customers. More

No hassle dealership They weren’t pushy. They showed me what I wanted to see. Gave me a good trade in value and a price based on options that were important to me. They al They weren’t pushy. They showed me what I wanted to see. Gave me a good trade in value and a price based on options that were important to me. They allowed me time to make my own decision. More

Creating Trust Our initial contact was a young woman who immediately built faith in the Fuccillo Nisan Service Center for me. She was meticulous about the details of Our initial contact was a young woman who immediately built faith in the Fuccillo Nisan Service Center for me. She was meticulous about the details of my car and our reason for bringing our new Murano there that day. She entered precise data into her computer about what we expected from our appointment and she took her time in getting it exactly right. I was very impressed by her focus and attention to detail. Honestly, I did not want anyone touching my new car, but because Samantha was so committed to customer satisfaction from the first, I did feel I could trust in a positive outcome from this service visit. More

Work should have been done without being asked. We came for an oil change,which we were happy with. We also asked about some rust spots under the chrome on the trunk. We were told it would clean of We came for an oil change,which we were happy with. We also asked about some rust spots under the chrome on the trunk. We were told it would clean off as it was from the bolts. I would have thought it would have been cleaned off for us without being asked to do it. More

Oil change It was fast and the video looking at the steps the car went through was helpful to understand better the service and have future expectations It was fast and the video looking at the steps the car went through was helpful to understand better the service and have future expectations More

Lovin' the video text review. Service: Very impressed with the comprehensive hands on video report about the service necessities; excellent insight. Sales: Eddy was great; very pat Service: Very impressed with the comprehensive hands on video report about the service necessities; excellent insight. Sales: Eddy was great; very patient, relatable, excellent at explaining techie options and how to use them. Muhammed was very helpful with assisting Eddy. Still not too pleased with the trade in value especially since I just spent $600 on maintenance on my car for brakes, alignment, etc. More

It was great Were completely honest when it came to what they were doing with my car. Service managers were very friendly and knew what they were doing Were completely honest when it came to what they were doing with my car. Service managers were very friendly and knew what they were doing More

Nissan Murano service I had my Nissan Murano in for NYS inspection and related service, and even though the vehicle has fairly low mileage, there were a number of service i I had my Nissan Murano in for NYS inspection and related service, and even though the vehicle has fairly low mileage, there were a number of service issues that needed attention. The Service Department worked with me to offer several options to address these issues at lower prices. More

Great Service Professional and friendly service. I didn't have an appointment and was still in and out with in a reasonable amount of time. Thank you. Professional and friendly service. I didn't have an appointment and was still in and out with in a reasonable amount of time. Thank you. More