
Matthews Nissan of Clay
Liverpool, NY

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Poor diagnostic skills As a mechanic I came in with the same problem twice and explained that the same wiper screw loosening up two weeks apart is more than just a loose scr As a mechanic I came in with the same problem twice and explained that the same wiper screw loosening up two weeks apart is more than just a loose screw from snow on window. I asked for a mechanic to look at the problem instead of another service advisor just tightening the screw but no such luck. I was told this was normal so now I tighten the screw every couple days with a socket and Rachet I bought. Drove from Canastota for them to do the same thing twice and the service advisor as the mechanic. Poor decision making skills and training definitely a problem. Twice the car never made it into the shop to see a paid mechanic. Some things just require common sense. Too busy to solve the real underlying problem. In my field as a doctor now we call that a miss diagnosis and would be sued for malpractice. More
In and out fast and perfect As usual, great service here with Ron and co. No issues and I was in and out in 40 mins. He and others on his team always take the time to fully expla As usual, great service here with Ron and co. No issues and I was in and out in 40 mins. He and others on his team always take the time to fully explain what was done and if any concerns for the rest of the car. More
Awesome Salesman went above and beyond and was very kind a made you feel at home most definitely needs to be recognized For what he did for us Salesman went above and beyond and was very kind a made you feel at home most definitely needs to be recognized For what he did for us More
Wonderful experience! The Audi dealership tried to sell me a $1250 package for what Fuccillo Nissan did for me for less than $200 bucks. Customer for life. The Audi dealership tried to sell me a $1250 package for what Fuccillo Nissan did for me for less than $200 bucks. Customer for life. More
Everything went wonderfully! Everyone is always super helpful when I bring my car there! Very friendly and my car is always given back clean! I always recommend Fuccillo to friend Everyone is always super helpful when I bring my car there! Very friendly and my car is always given back clean! I always recommend Fuccillo to friends and family! More
Very helpful, good customer service Peter was very helpful and personable when helping me buy a new car. He was open to questions and answered mine thoroughly, and didn’t sound like a ma Peter was very helpful and personable when helping me buy a new car. He was open to questions and answered mine thoroughly, and didn’t sound like a machine when he was doing it. I’ve been to multiple car dealerships for this same car and Fucillo Nissan was the best one by a long shot. More
Excellent experience Courteous, efficient, knowledgeable... excellent dealership. Impressive staff from start to finish. Nice to have a dealership that treats their cus Courteous, efficient, knowledgeable... excellent dealership. Impressive staff from start to finish. Nice to have a dealership that treats their customers with respect. Would recommend this dealership to everyone! More
Courteous efficient and timely I had an appointment for oil change and tire rotation. Work was completed well within estimated time allotted. I have a choice where to take my car f I had an appointment for oil change and tire rotation. Work was completed well within estimated time allotted. I have a choice where to take my car for service and I continue to choose Fucillo Nissan. More
As good as it gets Sam and the financial people were knowledgeable, patient and courteous. The dealership was clean and comfortable. There were many new and used vehic Sam and the financial people were knowledgeable, patient and courteous. The dealership was clean and comfortable. There were many new and used vehicles to choose from. More
USER FRIENDLY My trip in and out went smooth, everything explained to me. I have a on going convo with one of your service techs,hes a Cowboys fan, I'm a Packers f My trip in and out went smooth, everything explained to me. I have a on going convo with one of your service techs,hes a Cowboys fan, I'm a Packers fan also Giants. More