Matthews Nissan of Clay

Not pleased ...back up camera foggy since i had truck..told Not pleased..back up camera foggy since i got truck...told to go elsewhere to get fixed..I bought the extended warranty..50.00for fog light that laste Not pleased..back up camera foggy since i got truck...told to go elsewhere to get fixed..I bought the extended warranty..50.00for fog light that lasted 2 weeks... More

Great deal The salesperson, Sam, was great. The vehicle was for my daughter. He was professional and knowledgeable. It was a smooth transaction in a very short t The salesperson, Sam, was great. The vehicle was for my daughter. He was professional and knowledgeable. It was a smooth transaction in a very short time. More

My overall service went pretty well I was greated by a very friendly young man. My apologies I forgot his name now. He tried to make me as comfortable as possible and continued at the cl I was greated by a very friendly young man. My apologies I forgot his name now. He tried to make me as comfortable as possible and continued at the close out. My only mark down is that when I got in my car my see was reclining so far back and so low for the second time after having work done. It took a few minutes to try and get things back to normal. More

Really good customer service and follow ups Very friendly and helpful staff which added to the overall experience. Most importantly, the staff were very willing to help after the purchase which Very friendly and helpful staff which added to the overall experience. Most importantly, the staff were very willing to help after the purchase which is very unusual from a dealer. More

Unexpected awesome experience Called on a Saturday afternoon while experiencing scraping sound coming from my rear breaks. I was given an 8:00am appointment that next Monday morni Called on a Saturday afternoon while experiencing scraping sound coming from my rear breaks. I was given an 8:00am appointment that next Monday morning, by 9:00am I had a text message with a video attached explaining item by item of recommended repairs. Shortly after another text message with cost for each item needing repair with a yes or no button. All the work was done by 3:00pm and did I mentioned they provided a ride to work and back to pick up my car. A totally unexpected awesome experiences in car repair. More

Oil change. I came in today and was promptly greeted by Samantha. Using handheld technology, Samantha quickly and efficiently collected pertinent info about the c I came in today and was promptly greeted by Samantha. Using handheld technology, Samantha quickly and efficiently collected pertinent info about the car and my wishes. In every way her work was professional. I also received a friendly greeting from Andrew Trembley. I was appreciative of the new video technology used by the service tech. (My suggestion is that technicians hold the cam more steady, and to pause and concentrate on specific under-car components.) In summary, I very much liked the new technology employed and the friendlyness if staff. More

Great Everyone was very helpful. Because I don’t the much about the mechanicals of a car, my salesperson Peter Ciambriello was there to help me figure out w Everyone was very helpful. Because I don’t the much about the mechanicals of a car, my salesperson Peter Ciambriello was there to help me figure out what had to be done. You are very lucky to have Peter has part of your staff. He is very caring and goes out of his way to help. He is a true professional! More

Amazing Fucillos did everything possible to make sure I left with the car that best suited me. No regrets. Worked very hard to accommodate my needs and wants. Fucillos did everything possible to make sure I left with the car that best suited me. No regrets. Worked very hard to accommodate my needs and wants. Would definitely recommend them. More

Service of car Very friendly and knowledgeable receptionist who took very good care of me and made sure I was happy with the work done.. I would be happy to have him Very friendly and knowledgeable receptionist who took very good care of me and made sure I was happy with the work done.. I would be happy to have him take care of me next time. More

Not respectful of my time. There was absolutely NO REASON why it should have taken 2 1/2 hours to change the bulbs in the headlights of my Altima. I had called and arranged for There was absolutely NO REASON why it should have taken 2 1/2 hours to change the bulbs in the headlights of my Altima. I had called and arranged for the bulbs to be ready at the parts department when I arrived shortly before my 11:30 appointment. Half an hour later, when I assumed that I was being told my car was ready, I was told that the bumper would need to be removed to do the repair. Since I knew that was not true because I had used the statement from the January 2017 repair to order the lightbulbs, the manager left and came back at least an hour later. This time he said they had lifted the car and found 3 issues on the bottom of the car. I said that I could not do them that day. "Do you need to discuss it with someone?" When I held out, he said that he would type up his notes. Way past the 2 hours since I had arrived at the dealership, he finally returned with the paperwork. I paid, and as I left the driveway, my watch beeped, telling me that it was 2:00. I had arrived before 11:30. More