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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

April 15, 2019

Oil change and tire rotation. Went in for maintenance oil change, tire rotation service. Used a coupon they mailed to me and saved $14. Coffee and snacks while I waited while wat More

by butchevb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancyanne Barletta, Andrew Trombley, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for the great review and for choosing to service your vehicle with our dealership. We look forward to working with you again in the future.

April 14, 2019

Prompt professional service by very friendly staff. As said above it was a professional,fast seamless service. Everything was explained about the service procedure This is the second vehicle that we l More

by MBLUNT21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart, Ashley Lesperance
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your repeat business and for the awesome review. We appreciate you making the trip to us and look forward to assisting you with any of your future vehicle needs.

April 14, 2019

excellent Every time I go i get excellent service. They are all so friendly and i never wait a long time. I love the new video service! More

by abrown1286
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hall
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your continued business and for the great review. We look forward to working with you again in the future.

April 14, 2019

Puchir’s new rouge Brandon did a great job. He found the perfect vehicle for us at the price we wanted to pay He was very cordial and sincere. It was a pleasure worki More

by JOHNPUCHIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Annesi, Brandon Phenes
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your business and the perfect 5 star review. We hope you enjoy your new vehicle!

April 14, 2019

Took too long, cost too much for a car with 9058 miles. Same as above. $365.00 fir what I had done and then they tried to suggest I get others items done. Very pushy! I felt taken advantage of as woman. More

by krazycraft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Taylor-Netzband
April 14, 2019

Lack of service Because of a scrape on the rim of my Murano, they would not honor the warranty work of a bad bearing. The chances of that scrape causing a bad bearing More

by RNSGRIFFIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Samantha Hall
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback. Unfortunately due to the damage on the wheel associated with the bearing issue, Nissan is unable to cover the issue under their warranty. If you would like to speak with us further regarding this concern we would be happy to speak with you. Please feel free to contact us at (315)944-3200.

April 14, 2019

Excellent Experience Leasing another car went very very smoothly. The sales person was knowledgeable and pleasant and attentive. I was even introduced to the service depa More

by ESFCB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derick Millus
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your business and for the excellent 5 star rating. We hope you enjoy your new vehicle and look forward to seeing you again when your vehicle is ready for its first service.

April 14, 2019

New tire and oil change Everyone was professional and friendly. I appreciated their expertise and honesty. They kept us up to date regarding my setvicr. Andrew made us feel w More

by roseann928
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle at our dealership. We appreciate you taking the time to leave a review and we look forward to seeing you again in the future.

April 14, 2019

Great comeback Very good visit following a poor one that left my car out of balance. They not only fixed that, they redid the bad parts of the detail work. Very hap More

by speight93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for your feedback and for allowing us an opportunity to regain your trust and business. We look forward to working with you again in the future.

April 14, 2019

4/12/19 Came in for bad lock actuator. Was late for my appointment, but they still got me right in. Staff very friendly and pointed out some overdue service i More

by Fambi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Apr 16, 2019 -

Matthews Nissan of Clay responded

Thank you for the great review and for appreciating the new video process. We look forward to assisting you with any of your future vehicle needs.

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