Matthews Nissan of Clay - Service Center

I was told repair under warranty arrived and then informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the fi informed it was not, unfortunately this is programming issue and can only be done by Nissan. Service manager was inconsiderate. This was not the first time I have had a bad experience there and only bring my vehicle there if my local shop cannot do the repair, as they manage to mess something up each time. Tried to call store manager without success, emailed him with no response. Do not do business here!!! More

Poor service. Rude and unprofessional in every department. There are a couple exceptions who I'm sure will eventually get hired at a better place. Overall, this Rude and unprofessional in every department. There are a couple exceptions who I'm sure will eventually get hired at a better place. Overall, this dealership has been on the decline since it was bought from the Fucillo family of dealerships. It will most likely close or be under new ownership before the end of the year. More

I went to have an oil change on my 22 Nissan Pathfinder with 13,500 miles. I hadn’t rotated the tires so I asked them to do it. When I dropped off the vehicle I had zero issues. When I picked it up I notic with 13,500 miles. I hadn’t rotated the tires so I asked them to do it. When I dropped off the vehicle I had zero issues. When I picked it up I noticed there was some brake noise and vibration. I thought maybe just some dirt or dust on the rooters and it would go away. It didn’t! When I called them they said bring the car back which I did and they told me there was nothing wrong with the brakes and there was rust on my rotors. They wouldn’t do anything and now at 14k miles my once perfect Pathfinder has horrible noise and vibration when braking. More

The most professional and the best service of anyone I can remember. Honestly, a pleasure to do business with. I’ll be back and I will recommend Fucillo Nissan can remember. Honestly, a pleasure to do business with. I’ll be back and I will recommend Fucillo Nissan More

Matt, very professional and knows what he’s talking about and it was a pleasure to talk to. I will be bringing back car in February for the suggestions to be done and it was a pleasure to talk to. I will be bringing back car in February for the suggestions to be done More

Typical dealership. Not a lot of difference. They used to wash my cars after servicing. Not anymore, apparently. No gift basket after purchase either. Billy Fucillo Sr. was more into customer satisfaction t wash my cars after servicing. Not anymore, apparently. No gift basket after purchase either. Billy Fucillo Sr. was more into customer satisfaction than his son is. Little things matter. I ended up leasing the vehicle based on advertised lease price. I’m paying about $30/ month more than I thought I would. I guess that’s just how it works. More

This dealership completed extended warranty work and subsequently, additional repairs needed in a timely fashion and got my vehicle up and running in no time. subsequently, additional repairs needed in a timely fashion and got my vehicle up and running in no time. More

The people working in the service center were great. However, my oil change took way too long. And, after my appointment, I got an email from Nancyanne saying that I missed my appointment. However, my oil change took way too long. And, after my appointment, I got an email from Nancyanne saying that I missed my appointment. More

Had a good vehicle service experience from when I drove in to check in to the updates or some reasonable service reminders. Did not try to push unnecessary or unwarranted services. Was very pleased. Also t in to check in to the updates or some reasonable service reminders. Did not try to push unnecessary or unwarranted services. Was very pleased. Also took care of a recall I was concerned about without hesitation. More

All work done on time and cost was as quoted. The waiting area clean and COVID acceptable. Service personnel friendly and efficient. Work completed was good area clean and COVID acceptable. Service personnel friendly and efficient. Work completed was good More