Matthews Nissan of Clay - Service Center

Everything was ok I was in for oil change, recall and NYS inspection. 2 days later my tire maintenance comes on. I am now told they didn’t Rita the the tires with the o I was in for oil change, recall and NYS inspection. 2 days later my tire maintenance comes on. I am now told they didn’t Rita the the tires with the oil change?!? So after 2 hours for my original visit I have to come back to have this done. Very annoyed and the guy ( Matt) who answered the phone was more concerned with “ he wasn’t the one that took care of my car” than anything else. More

Long waits and high prices I had a 1:30pm appointment on a Saturday. I planned to wait at the dealership since I did not have transport to just drop it off. I came in for just a I had a 1:30pm appointment on a Saturday. I planned to wait at the dealership since I did not have transport to just drop it off. I came in for just an oil change, tire rotation, and NYS inspection. I did not leave the dealership with my car until 4:10pm. More

Came trough in a pinch! I needed a part that I could have waited a while for but they expedited its arrival and had me in for service the next day. Service was professional, I needed a part that I could have waited a while for but they expedited its arrival and had me in for service the next day. Service was professional, quick and thorough. I can’t imagine going anywhere else. Thanks for gaining my trust. More

Delayed oil change I had an oil change appointment for 1PM and the service started late and wasn’t finished until 2:30PM. Nothing was offered for the inconvenience. I had an oil change appointment for 1PM and the service started late and wasn’t finished until 2:30PM. Nothing was offered for the inconvenience. More

Being misled As usual I was given a list of things that need "replacing" or being done on my 2 yr old car with only 14,000 miles on it. I usually look in my manua As usual I was given a list of things that need "replacing" or being done on my 2 yr old car with only 14,000 miles on it. I usually look in my manual before I bring my car in and most of what is recommended is not necessary. Its a terrible feeling to take your car in and know you will be lied to. Then dealers wonder why they are mistrusted More

Sensor replacement Check engine light came on. They were able to get me in quickly and solve problem and make the repair over night. There was a question about a loaner Check engine light came on. They were able to get me in quickly and solve problem and make the repair over night. There was a question about a loaner but the sales department stepped up and took care of it. They are still not washing cars when serviced. More

What a joke Slow service, clueless about what I was trying to explain what the problem was and never fixed it. I must say the place is very clean and the coffee i Slow service, clueless about what I was trying to explain what the problem was and never fixed it. I must say the place is very clean and the coffee is good. I definitely will not be leasing another Nissan after my lease is up!! More

Great service as always We always get great service at Fuccillo. Would recommend to anyone. We are always treated with respect and they go out of their way to make it a good We always get great service at Fuccillo. Would recommend to anyone. We are always treated with respect and they go out of their way to make it a good experience. More

Quick appointment, well done. I called to get a part ordered for my Armada, and set a time to have it installed. They got me in within 3 days, and the service was quick, efficient, I called to get a part ordered for my Armada, and set a time to have it installed. They got me in within 3 days, and the service was quick, efficient, and well done. Thanks! More

Rogue recall I received a recall on my 2018 rogue. When I called the dealership I was scheduled an appointment within 3 days. I have always found the fucillo Nissa I received a recall on my 2018 rogue. When I called the dealership I was scheduled an appointment within 3 days. I have always found the fucillo Nissan folks to be very professional and helpful. More