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Matthews Nissan of Clay - Service Center

Liverpool, NY

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786 Reviews

786 Reviews of Matthews Nissan of Clay - Service Center

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September 20, 2018

Matt did an excellent job taking care of the problem. I am giving an excellent rating for the service at this Nissan dealership only. I am very unhappy with what happened to my vehicle. I bought this car More

by dpompo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ryan
Sep 21, 2018 -

Matthews Nissan of Clay responded

Thank you for your review and your positive feedback of your experience with our team here. Please feel free to contact Nissan North America to address your product concerns with them at 1-(800)-647-7261. Thank you again for your faith in our dealership.

September 20, 2018

Oil change & stain removal I originally went in for an oil change, when I arrived I asked going about using the resistall coverage I had to remove a stain on my ceiling. They sa More

by tlshubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n.a.
Sep 21, 2018 -

Matthews Nissan of Clay responded

Thank you for your review of your experience with our service and detail team. We are happy that we were able to exceed your expectations and deliver a fully cleaned vehicle to you. Please don't hesitate to contact in the future with any additional concerns you may have. Safe travels.

September 17, 2018

NYS Inspection The staff was very nice and accomodating, he was also very informative and reviewed everything with me. He was very nice, cordial and was very thoroug More

by MrkMia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember who it was in the service area that day
Sep 18, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review. We appreciate you choosing to service your vehicle here with us and look forward to seeing you again.

September 17, 2018

Customer service Awesome service. Fuccillo Nissan. Always courteous and supportive to their customers. And prompt and timely manner they get my vehicle done all the More

by PAULH1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie McGibony, Peter Ciambriello
Sep 18, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review. We appreciate your kind words and look forward to assisting you again in the future with any of your vehicle needs.

September 16, 2018

Greatest experience to date. Not only did Ron drop me off to run errands so I wasn’t sitting around, he picked me back up within 20 minutes BECAUSE they found the issue so fast an More

by melissa.skopek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie- service department
Sep 17, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review of your service experience with us. We appreciate your business and are happy to hear we found and resolved your problem promptly. Safe travels.

September 16, 2018

Service review Fairly routine visit but treated very well by everyone I came in contact with and they kept me advised as the work progressed. They reviewed the work More

by mdr4biz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept personnel led by Ron Burkhart
Sep 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your review of your experience with our service team. We appreciate you choosing to bring your vehicle to us and look forward to seeing you again.

September 15, 2018

Disappointing Service Manager is the worst I’ve ever dealt with. - The Parts Dept tries to make up for the inefficienties of the Service Dept. I also asked for the More

by ric.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clayton, Muhamad Ashkar, Robbie McGibony
Oct 31, 2018 -

Matthews Nissan of Clay responded

We are sorry to hear that we were unable to satisfy your needs. If there is anything that we can assist with in the future please let us know.

September 15, 2018

Oil change and inspection We stopped by to schedule a oil change and inspection. They got us right in Everytime we take our car in they do a good job. More

by JAMES.CLARK27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello
Sep 17, 2018 -

Matthews Nissan of Clay responded

Thank you for leaving your feedback. We look forward to seeing you again in the future.

September 15, 2018

Oil change Quick and painless oil change at Clay Fucillo Nissan. Top quality staff and waiting arrangements. Nice, simple, and easy. I would highly recommend the More

by THERYANBERGMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Osborne
Sep 17, 2018 -

Matthews Nissan of Clay responded

Thank you for the kind words and for taking the time to leave your feedback. We greatly appreciate your loyalty and look forward to seeing you again. Safe travels.

September 14, 2018

In & Out Friendly as always. Drove in without an appointment got me in immediately for an oil change. Only thing I missed was my car not getting a quick wash. More

by HMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Burghart, Vincent Dierkes
Sep 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We appreciate your kind words and choosing to service your vehicle with us.

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