Matthews Nissan of Clay - Service Center

Matt did an excellent job taking care of the problem. I am giving an excellent rating for the service at this Nissan dealership only. I am very unhappy with what happened to my vehicle. I bought this car I am giving an excellent rating for the service at this Nissan dealership only. I am very unhappy with what happened to my vehicle. I bought this car brand new from this dealership less than two years ago. I've done all my maintenance, oil changes and tire rotation, etc and should have had no problems with this vehicle. However, they had to replace the IPDM E/R which should never have happened. I believe this was a manufacturers defect and this should be covered by Nissan. The part was $482 and labor $299. And it says this part is only warranted for 90 days or 4000 miles. All of this is completely unexceptable and ridiculous. I use to have complete trust in buying a Nissian; however, I would never buy a Nissian again or from this establishment, nor would I recommend it to anyone. My husband purchases brand new vehicles every two years for his business and it is highly unlikely that he would buy a Nissian again. He's had two in the past 6 years and then decided on a Jeep. Those are built to last, so I'm sure he will be purchasing those in the future. Not a good move on Nissan's part for sure. More

Oil change & stain removal I originally went in for an oil change, when I arrived I asked going about using the resistall coverage I had to remove a stain on my ceiling. They sa I originally went in for an oil change, when I arrived I asked going about using the resistall coverage I had to remove a stain on my ceiling. They said that they would see if they could take care of it, when I got my car back I was highly surprised that not only the stain was removed but my whole car was cleaned beyond my expectations. More

NYS Inspection The staff was very nice and accomodating, he was also very informative and reviewed everything with me. He was very nice, cordial and was very thoroug The staff was very nice and accomodating, he was also very informative and reviewed everything with me. He was very nice, cordial and was very thorough More

Customer service Awesome service. Fuccillo Nissan. Always courteous and supportive to their customers. And prompt and timely manner they get my vehicle done all the Awesome service. Fuccillo Nissan. Always courteous and supportive to their customers. And prompt and timely manner they get my vehicle done all the time. And they always follow up after Service been done More

Greatest experience to date. Not only did Ron drop me off to run errands so I wasn’t sitting around, he picked me back up within 20 minutes BECAUSE they found the issue so fast an Not only did Ron drop me off to run errands so I wasn’t sitting around, he picked me back up within 20 minutes BECAUSE they found the issue so fast and resolved it. More

Service review Fairly routine visit but treated very well by everyone I came in contact with and they kept me advised as the work progressed. They reviewed the work Fairly routine visit but treated very well by everyone I came in contact with and they kept me advised as the work progressed. They reviewed the work with me and were knowledgeable as to my vehicle and the work orders being done. More

Disappointing Service Manager is the worst I’ve ever dealt with. - The Parts Dept tries to make up for the inefficienties of the Service Dept. I also asked for the Service Manager is the worst I’ve ever dealt with. - The Parts Dept tries to make up for the inefficienties of the Service Dept. I also asked for the General Manager to call me and nationally he hid under the desk More

Oil change and inspection We stopped by to schedule a oil change and inspection. They got us right in Everytime we take our car in they do a good job. We stopped by to schedule a oil change and inspection. They got us right in Everytime we take our car in they do a good job. More

Oil change Quick and painless oil change at Clay Fucillo Nissan. Top quality staff and waiting arrangements. Nice, simple, and easy. I would highly recommend the Quick and painless oil change at Clay Fucillo Nissan. Top quality staff and waiting arrangements. Nice, simple, and easy. I would highly recommend the service and staff to anyone who requests. More

In & Out Friendly as always. Drove in without an appointment got me in immediately for an oil change. Only thing I missed was my car not getting a quick wash. Friendly as always. Drove in without an appointment got me in immediately for an oil change. Only thing I missed was my car not getting a quick wash. More